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Posts
Who Is Available Now?
When a team coordinator needs to decide who to assign an urgent request to, it would help if it were possible to see who is currently working in 4me. That is now possible. When someone is active in 4me, a small green dot is displayed in the upper right corner of the person’s avatar. Being […]
What Time Is It Where You Are?
In 4me, everyone can select their local time zone in their profile. This ensures that 4me presents all dates and times (such as resolution targets) in the selected time zone. What is new is that people are now able to see the local time of others in 4me. That should help them avoid calling someone […]
Frank Bakker Joins the 4me Team
Today, I am excited to announce that Frank Bakker has officially joined the 4me team. In his new role as Director Strategic Accounts, Frank will be responsible for developing strategic relationships with enterprise customers and partners on Europe’s mainland. Frank has a long history in our industry with service management products from Peregrine, BMC Software […]
User Field Renamed to Requester
Service desk analysts will notice that a small adjustment has been made in the Service Desk console. There, the User field has been renamed to ‘Requester’. In addition, the button has been relabeled to ‘New Person’ and the header ‘Requests of User’ now reads as ‘Previously Submitted Requests’. The objective of this minor change is […]