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Search for Specific Record Types in Self Service
When someone performs a search is Self Service, the search looks through all the records that this person has access to in Self Service. That means that the search results may include this person’s requests, approval tasks, services, etc. But if this person only wants to look through the knowledge base, or look for a […]
4me in Portuguese (Brazil)
The full UI of 4me and 4me’s Self Service interface are now available in Portuguese for enterprise employees and support specialists in Brazil. When they click on themselves on the very right side of the toolbar and go ‘My Profile’, they can update their personal language preference to ‘Português (Brasil)’.
Introducing the Redesigned Inbox Console
The views of 4me’s Inbox console have undergone a major makeover. When specialists open their 4me inbox, they will initially not notice a major change. Their inbox still presents the assignments in a table layout. But they may notice the ability to switch to a new layout. The new layout offers multiple lines of information […]
Impressions from 4me CAB 2018
The annual 4me Customer Advisory Board meeting took place last week at Hartwell House, nestled in the beautiful English countryside. For three days the 4me team was joined by 12 of our customers and partners to discuss service management best practices, the challenges facing modern enterprises, and 4me’s development priorities for the coming year. It […]
More Intuitive Quick Ranges
The quick ranges, which allow people to select a popular date range for a report, have been improved. The reason why this was done is that people always had to think a little to understand the difference between, for example, ‘Past month’ and ‘Previous month’. The new set of quick ranges now has names that are easier […]
Specialists Can See Time Entries of Colleagues
When specialists open the ‘Time Entries’ section of a request, problem, release, change, change task, project or project task, they are now able to see not only their own time entries, but also those of their colleagues. Specifically, they are able to see all time entries of the people who work for an organization that […]
Mail API Limits Relaxed
To protect organizations against malicious use of the Mail API, the maximum number of email messages that gets processed for any person over a 4-hour period is limited. The limit depends on the roles that the sender of the email has in 4me. For the End User role this limit has increased from 10 to […]
Customer Satisfaction Reports
Requesters are encouraged to let their support organization know whether or not they are satisfied with the way their requests were handled. To capture more responses, the ability to provide feedback is now available from within completed requests for 28 days. End users can do this in Self Service and support specialists can do this […]
Different Rule Set for Virtual Machines
The rule set for the product category ‘Virtual Machine’ has changed. It used to be ‘Logical Asset with Financial Data’. It has now become ‘Server’. The new rule set makes it possible to specify the number of processors and processor cores that have been allocated to each virtual machine. This can be important, especially when […]