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Posts
Even Faster Performance for Large Enterprises
A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them in Edit mode.
Filter Request Reports by Source
Another filter option has been added to the request reports that can be found in the ‘Reports’ section of the ‘Analytics’ console. It is the ‘Source’ option. This new filter makes it possible to restrict the data in these reports so that they include, for example, only the requests that were submitted using 4me Self […]
A New Way to Look Up CIs
A helpful feature has been added that gives service desk analysts and specialists another way to quickly find a specific configuration item (CI).
Maintaining People's Roles in the Directory Account
An important adjustment has been made to the access rights that the Directory Administrator role provides. In the past, this role made it possible to grant and revoke all roles of the directory account and all of its support domain accounts for all person records stored in the directory account. Now the Directory Administrator role […]
Filter Request Templates in Service Hierarchy Browser
When an organization has prepared a large number of request templates for some of its services, it can be a little cumbersome for support specialists to find the correct template in the Service Hierarchy Browser (SHB).
Going Back Up the Service Hierarchy
An interesting feature has been added to the Service Hierarchy Browser (SHB). It has always been possible to click on a child service instances in the SHB to go down a level in the service hierarchy. Then the ability to reset the SHB was introduced, which essentially offered the ability to jump all the way […]
Partner Announcement: Red Shift Consultants
We are extremely happy today to announce a new partnership with Red Shift Consultants as we continue to build up the 4me Partner Network in the United States.
Apply Knowledge Faster
A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in the Note field of a request.
An Additional Change Status
The status option ‘Being Created’ has been added for change records. Change managers will see this status only briefly whenever they save a new change. As soon as all the tasks of a new change have been registered, the managers will see that the status automatically updates to ‘Registered’. The advantage of this adjustment becomes […]