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Posts
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Carlyn Manly
Classic Self Service Retired
As previously announced, classic Self Service has now been retired. In all production, QA and demo accounts, the option ‘Use classic Self Service’ has been unchecked and this checkbox has been removed from the ‘Self Service Settings’ section of the Settings console. This means that all end users will now be routed to 4me’s standard […]
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Carlyn Manly
Improved Validation of Configuration Items Field
When a specialist updates the status of a request to ‘Completed’, 4me’s validation rules determine whether the specialist should link a configuration item to the request. These rules were already quite advanced, but have now been perfected even further. The objective of this enhancement is to ensure that when the Configuration items field becomes required, […]