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Posts
Translate More Quickly
A small but helpful usability feature has been added for the people who maintain translations in the ‘Translations’ section of 4me’s Settings console. Now, when they select a phrase to translate, they will see that the Save & Next button has become available. Pressing this button saves the translation and opens the next phrase. When […]
Show Team in My Inbox When Not Assigned to Me
A subtle usability feature has been added to the ‘My Inbox’ view. When this view is placed in the new multi-line layout, the value of the Team field is now displayed for each item that does not have a value in its Member field. This is helpful for people who act as the coordinator of […]
Improved Satisfaction Feedback Experience
When a request is completed, the requester is encouraged to provide feedback. Doing so would take the requester to a new browser window that would either thank this person for providing positive feedback, or would ask for the reason why the requester is not satisfied. This behavior has been adjusted to make sure that the […]
Self Service Presents Completed Requests in View Mode
When an end user or support specialist opens a request in Self Service and this request has already been completed, this request will now be presented in View mode. That should make the information in the request a little easier to digest and make it clear that no further action will be taken. If the […]
James Lerch Joins 4me as Support & Implementation Expert
Another service management expert has joined the 4me team! Today we are welcoming James Lerch who will be supporting both customers and partners with their 4me implementations.
6 Features Every SIAM-Compliant Service Management System Must Have
Many enterprise service management tools claim to be SIAM compliant, but most are not. This white paper explains which requirements must be met to be SIAM compliant and how this can be tested.
Self Service Design Training
The Self Service Design Training has been added to 4me’s online training curriculum, which is available at https://learning.4me.com/training. This new module teaches 4me designers and administrators how they can make their organization’s Self Service portal look beautiful. As people complete the exercises using a 4me trial instance, they will learn everything they need to style […]
Administrator Rights Extended
Since the introduction of the Account Designer role, there is no longer a practical reason to limit the access rights that the Account Administrator role provides. This role is now able to create and edit the following record types: Request Knowledge article Problem Change Change template Task template Project template Project task template Configuration item […]