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Posts
ConnectNow Chat Integration with 4me
A new standard integration has become available for 4me customers, thanks to the ConnectNow development team. ConnectNow is a chat application that allows service desk analysts and service-specific support teams to work on multiple concurrent chat sessions. Support organizations implement ConnectNow to offer their customers a chat interface that connects them with a human support specialist.
Improved Usability for Time Fields
Specifying a time is relatively frustrating in most user interfaces. That is why a lot of attention has been given to making this easy in 4me. In the Time spent field, for example, it is easy to register 10 minutes. There is no need to specify 0:10. It is enough to enter 10. 4me will then translate that to […]
4me Receives SERVIEW CERTIFIEDTOOL Award for Service Management
We are excited to announce that 4me has received the “SERVIEW CERTIFIEDTOOL” award. SERVIEW, an independent consulting firm headquartered near Frankfurt in Germany, helps organizations define their technology needs and provides staff training in industry standards.
Open Service Navigator from Tasks
4me’s Service Navigator could already be opened from requests, problems, changes, releases, projects and SLA reports. Now it is also possible to open the Service Navigator from change tasks and project tasks. To do this, simply press the Actions button in the toolbar and select the option ‘Service Navigator’ from the menu. When doing so, the […]
Language in Auto Translation Tooltips
A minor usability enhancement has been released for the Auto Translation feature. Now, when someone hovers the mouse cursor over the Translation icon, the tooltip explains which language the note was translated from. Or, if the original text is displayed, the tooltip shows which language the text will be translated into if the Translation icon […]
More Quick Ranges for Views and Reports
Many quick range options were already available in 4me to make it easy to select one of the most commonly used date ranges for a view or report. But apparently there are a few more popular date ranges that were not available yet as a quick range. That is why the following quick ranges have […]
Enforce Uniqueness of IDs in UI Extensions
When an account designer uses the Snippet feature to add a field to a UI extension, 4me now ensures that the field ID it suggests is not already included in the HTML. Even if the HTML is manually adjusted and a non-unique ID is found in the HTML when the user attempts to save the […]
Do Not Accidentally Lose Your Unsaved Changes
A new usability feature has been added that prevents users from accidentally closing a browser tab if that tab contains any unsaved changes in 4me. So if someone was busy submitting a new request and pressed the little × in the tab (or Ctrl + W), the following dialog will now pop up: This same […]
4me Removes Language Barriers
4me Inc., the SaaS provider of the 4me enterprise service management solution that is dedicated to improving selective outsourcing, is delighted to announce that its Auto Translation feature has been released. This feature is intended to remove language barriers that may hinder collaboration. Not having to hire support specialists who speak multiple languages can significantly drive […]