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Posts
Providers See Request Information Specific to Their Account
When a request is passed from the 4me account of a customer organization to the 4me account of one of its providers and this provider sets the status to ‘Waiting for Customer’ or ‘Completed’, then the request is returned to the 4me account of the customer. At this point the request’s status for the customer […]
Import of Person Records Perfected
A small adjustment has been made to the Import functionality for person records. This adjustment perfects the way 4me ensures that a new record does not get generated during an import for a person record that already exists. The identification of existing persons now works as follows: If the ID column is present and contains […]
Another Source of Requests
It is now possible for organizations to see how many requests have been submitted using the 4me App. The Source field of such requests used to be set to ‘4me Self Service’. Going forward, the value ‘4me App’ is set automatically in the Source field of any request that has been registered using the 4me […]
More Project Management Reports
A few more reports have been added for the support of the Project Management process. The new reports are: Open Projects by Customer Open Projects by Manager Open Projects by Program Completed Projects by Customer Completed Projects by Manager Completed Projects by Program These new reports can be found in the ‘Reports’ section of the […]
Registered and Finished Tasks
Two more reports have been added to the ‘Reports’ section of the Analytics console for the change and project management processes. These new reports are: Registered and Finished Tasks Registered and Finished Project Tasks These reports are similar to the following reports that already existed: Registered and Completed Requests Registered and Solved Problems Registered and […]
Product Reports Improved
The following list of product reports was recently made available in the ‘Reports’ section of the Settings console: All Products Enabled Products Enabled Products by Brand Enabled Products by Category Enabled Products by Financial Owner Enabled Products by Service Enabled Products by Supplier Enabled Products by Support Team To simplify things a little, and to […]
Drill Down into Time Entries
Two weeks ago, a few more ‘Cost of Time Spent on…‘ reports became available. Now it has become possible to drill down into the time entries that are included in these reports. What is also new, is that people who have the Auditor or Account Administrator role will see the Cost field when they open […]
More Granular Change and Project Planning
The Planned duration and Planned effort fields used to provide the ability to enter a number of hours. But since resource planning is becoming more important in many organizations, more precise planning is needed. To facilitate this, 4me now allows the planned duration and planned effort to be specified in hours and minutes. This will […]
Email Subject Displayed in Note
When the Mail API receives an email, the body of the email becomes a note. Any note that the Mail API generates already started with the To and Cc email addresses of the inbound email. Henceforth, the subject of the inbound email is also displayed. The subject is presented at the very top of the […]