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Posts
Date Range Limit for Reports Relaxed
In the past, the date range filters that could be applied to the reports available in the ‘Reports’ section of the Analytics console limited date ranges to 13 months. This allowed organizations to report on a full year, plus an extra month so they could compare the last month in the report with the same […]
More Date Range Filters
A few more date range filters have become available. These new filters have become available for the views and reports of the following record types: Requests Next target Problems Analysis target Releases, Changes, Tasks, Projects & Project Tasks Completion target SLAs, FLSAs & Contracts Start date Notice date Expiry date The new ‘Notice date’ filter, […]
Percentage of SLA Resolutions by Impact Level
Some service owners may want to analyze their performance in great detail. One way to do this is by opening the report ‘Percentage of SLA Resolution Targets Met and Violated by Service’. A service owner can filter this report by the service he or she is responsible for. The owner of the Network Connectivity service, […]
Filter SLA Reports by SLA
Yet another filter has become available for the SLA reports that can be found in the ‘Reports’ section of the Analytics console. This new filter makes it possible to filter an SLA report by a specific SLA, or by a few SLAs. Why is this useful? Well, if a service provider wants to see the level […]
4me Welcomes Another Service Management Expert
Once again we are able to welcome a new colleague. Today, Michael Wilken joined the 4me team. Michael is based in Munich, Germany. Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred Kouwenberg in the Netherlands, Michael will be working as a service management architect. 4me’s service management architects assist implementation partners […]