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Posts
Back Option in 4me Self Service
Every screen of the 4me Self Service interface now offers a ‘Back’ option in the upper left corner. This option is similar to the Back button of browser applications. What’s nice about the new ‘Back’ option, though, is that it will take users back to the self-service homepage if they entered 4me Self Service on […]
Register Now for 4me Connect & Learn 21
It’s May and that can only mean one thing: the annual 4me customer and partner event Connect is just around the corner! Because we planned Connect & Learn 21 as a fully online event from the start this year, we were able to spread it out over the entire month of June and packed it […]
Restyled Single Sign-On Buttons
The buttons that allow users to select their preferred identity provider for accessing 4me have gotten a facelift. Their improved styling presents each single sign-on (SSO) option as a button. Each button now has the same width and includes a logo so that end users and support specialists will recognize their preferred option more quickly. […]
SERVIEW Certifies 4me for All ITIL 4 Practices
SERVIEW, the German-based management consultancy known in the industry for its independent software solution analyses, has once more given 4me the SERVIEW CERTIFIEDTOOL award, this time for the latest edition of ITIL. The rigorous assessment of the 4me service management software was completed over 600 criteria across 19 different ITIL 4 practices: Monitoring and Event […]
Report Descriptions
With over 350 standard reports available in 4me’s Analytics console, it is understandable that people have been asking how the data points presented in the reports are calculated. For most reports this is almost self-explanatory, but for the more advanced reports an explanation is clearly helpful. That is why a description is now available for […]
Track SLA Availability Over Time
A new report has been added to the ‘Reports’ section of the Analytics console. The new report is called ‘SLA Availability’. It offers a graphical representation of target and actual availability over time. The data used to generate this report is the same as the data that can be found in the ‘SLA Reports‘ section […]
Collapsible Agile Board
Specialists can now collapse the agile board section that is presented below a request if they prefer not to see this section. To make this possible, the name of the agile board is now presented above the agile board section. The small triangle in front of the name indicates that it is possible to collapse […]
Georgian Language Support
To make it easier for service provider organizations to support people in Georgia, the auto-translation capabilities of 4me have been extended to cover the Georgian language. This allows people to submit their requests in Georgian, even when most of the support staff may not be able to understand written Georgian. 4me will translate the Georgian text […]
Filter Capability in SHB Extended
When a specialist is working on a request, the Service Hierarchy Browser (SHB) is there to provide relevant context. The SHB tells the specialist, for example, which service instances (SIs) underpin the SI that is related to the request, which configuration items this SI is made up of, which request templates and knowledge articles might […]