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Posts
Automation Rules Triggered by SI Update
Automation rules are used to automatically update 4me records when specific conditions have been met. They are triggered by events, such as the creation of a request or task, or an update of a specific record. With this release, a new trigger option has been added. Automation rules can now be executed whenever the service […]
Name Changes in Settings Console
To avoid any confusion around the purpose of some of the sections in the Settings console and to prepare for changes to come, two sections have been renamed. The ‘Applications’ section is now called ‘OAuth Applications’ and the ‘Apps’ section is now called the ‘App Store’. The App Store is where users can activate standard […]
Broadcast Visibility Option Removed
When an administrator or service desk manager creates a broadcast, the audience for that broadcast can be selected in the ‘Visibility’ section of the form. For organizations that use a directory account, the option ‘All people of the [account name] account’ may generate unexpected results when creating a broadcast in one of the support domain […]
4me Welcomes Paul Seccombe
As 4me continues to expand, we are delighted to welcome Paul Seccombe in the role of VP Finance. Paul is based in the UK and will be responsible for managing the company’s finances and strategic business planning, as well as supporting operational areas to help 4me achieve its ambitious growth plans and financial goals. Paul […]
Knowledge Articles Provided to Me
When the knowledge articles from a service provider are shared with the covered specialists of trusted accounts, these specialists are immediately provided with vital knowledge that can make a difference in doing their own work or supporting that of others. In some cases, for example with support organizations that have specialist roles in many trusted […]
Improved ASLA Generation
Service Level Agreements (SLAs) provide coverage for the users of the service, defining the minimum level of support that a provider is to offer a customer in case of a service degradation or outage. To be able to report the actual response duration, actual resolution duration and downtime duration in a service level management report, […]
More Invoice Form Improvements
When an invoice is linked to a change, contract, SLA, FLSA or project, the invoice may be amortized. When the ‘Amortize’ checkbox is checked, the Amortization start and Amortization end fields become available. To simplify the work of the financial manager – and avoid typing errors – the value from the Invoice date is now […]
4me Welcomes Bernard Vianen
Another talented engineer has joined 4me’s Research & Development team. Based in the Netherlands, Bernard Vianen will work as DevOps Engineer and focus on keeping the 4me service available and performant on all infrastructures. Bernard brings a wealth of knowledge and experience, having worked in software development and implementation for over 20 years. As an […]
Paste Clean Amounts
When copying and pasting amounts into 4me forms, it can happen that non-numeric characters such as currency symbols are accidentally included in the copied data. To facilitate the task of the financial manager in these situations, invalid characters are now automatically stripped off the copied string. This enhancement works in the following forms and fields: […]