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Posts
Tooltip Information for SLA Reports
SLA reports show both the target and actual level of service provided for the KPIs ‘Availability’, ‘Reliability’, ‘Responses within target’ and ‘Resolutions within target’. For people who want to know exactly how the actuals are calculated, an information icon has been added to these reports for each Key Performance Indicator. Hovering the mouse cursor over […]
Auto Translation for Icelandic
People in Iceland can now submit requests in Icelandic. 4me will automatically translate these requests into the preferred language of the specialists who open them, provided that these specialists have the Auto translation option activated and have not excluded the Icelandic language from getting translated. Similarly, specialists can add information in Icelandic, knowing that 4me’s […]
Support Domain Internal Notes Hidden by Default
When the account owner of a newly created support domain account goes to the Settings console and opens the ‘Account Settings’ section, this person will see that the following checkbox is not checked: Internal notes and internal UI extension fields are visible in other support domains. Previously, this option was checked by default. By no […]
The 4me Docusnap Connector
4me is happy to announce a clever new integration, developed by our partner techwork. The 4me Docusnap Connector makes it possible for organizations to integrate their Docusnap data with their 4me account. It is a one-directional scheduled import of Docusnap data into the 4me Configuration Management Database (CMDB) to keep 4me synchronized with relevant Docusnap […]
4me Welcomes Daniel Walker
4me is delighted to announce that Daniel Walker has joined the Sales & Marketing department in the role of Marketing Operations Specialist. Daniel is an experienced data analyst who will look after the marketing technology stack that is used by 4me’s marketing team, as well as the CRM solution used by the sales team. He […]
Partner Announcement: BilgeAdam Technologies
4me is delighted to announce its new partnership with BilgeAdam Technologies, the leading IT services provider in Turkey. As an early technology adapter, BilgeAdam Technologies plays a key role in the digital transformation of enterprises in Turkey and the region. BilgeAdam Technologies is also the preferred provider of many global service providers for services that […]
Copy/Paste From Excel to Rich Text Fields
Rich text fields now accept data copied from Microsoft Excel, OpenOffice Calc and Google Sheets. When cells of a spreadsheet are copied and then pasted in a Note field, or any other field that supports text formatting, the copied cells are displayed in 4me as a table. Note that most formatting (font, bold, italic, color, […]
Account and Service Category in Search Results
When someone performs a search in 4me Self Service, the search results may contain several services. For each service, 4me now also displays the support domain and service category. The extra information is mainly intended to show which department the user can rely on to provide first line support for the service. It also helps to distinguish […]
4me Welcomes Jan-Joost Spanjers
Another talented software engineer has joined 4me’s ever-growing Research & Development department. His name is Jan-Joost Spanjers and he is based in the Netherlands. Jan-Joost brings with him a wealth of knowledge and experience, having worked in software development for over 20 years. He started off as a scientific programmer at Radboud University where he […]