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Posts
Attach Files to Knowledge Articles
It is not uncommon for a knowledge article to refer to a document in which more information can be found. In such cases, the expectation has always been that the creator of the article would include a hyperlink to the document in the Instructions field. If the document was not available on a web server, […]
4me Welcomes Gertje Bosma
Gertje Bosma joins 4me in the role of Content Strategist. She is replacing Patrick Bakker, who is moving to the Research & Development department as Product Manager. Gertje will focus on developing and implementing an informative content strategy that supports 4me’s growth strategy. She will be helping to create the content needed to best serve […]
Start No Earlier Than Time Displayed in Warning
When work on a task should not start before a specific date and time, the change or project manager specifies this start moment in the Start no earlier than field. This ensures that when the task is assigned before this moment and a specialist opens it, a warning is displayed at the top of the […]
Agile Boards Show Waiting Items
When people are looking at an agile board, they are now able to see which items are in the status ‘Waiting for…’ or ‘Waiting for Customer’. A small ‘sleep’ icon is now displayed for each item that is in either of these statuses.
Spell Check Enabled in Subject and Title Fields
The texts that are entered in multi-line text fields were already checked for spelling errors. Now the texts people write in the Subject field of, for example, requests and projects are also spellchecked. The same is true for the Title field of UI extensions and account designs. This should help users avoid minor mistakes when […]
Improved Change Template Selection
When change managers start to register a new change, they are prompted to select a change template. In the past, a dropdown field would allow them to select the appropriate template for the change they needed to register. But since some organizations already have over 1,000 change templates in their 4me account, the dropdown field […]
4me Welcomes Petr Behavka
As the 4me organization continues its rapid growth, we are delighted to welcome another member to our team. Petr Behavka joins us as Business Development Director, to help further grow 4me’s customer and partner base by providing strategic direction and developing new partnerships in the United Kingdom. Petr brings with him a wealth of enterprise […]
Improved Automation Rule Editing for the Colorblind
It is quite common for people not to be able to see the difference between green and red. For those people, editing automation rules was significantly less user friendly. That’s because when people are formulating an automation rule expression, condition or action, the color of the text they enter is red as long as it […]
Fresh Icons for Welcome Screen
The welcome screen that is visible in the right pane of the Inbox console when specialists access 4me, has been given a slightly more modern look. The old icons have been replaced with ‘flat-design’ icons that match the styling of the other icons used in the 4me Specialist Interface.