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Posts
People Section Added to Site Form
Sites now have a ‘People’ section, similar to the ‘People’ section of organizations. This means that when a site is opened in View mode, the people whose person record is linked to the site can now be seen in this section. Just like the ‘People’ section of the Organization form, it is possible to quickly […]
UI Extension Section Titles
Many designers and administrators never specified a text for the section title that is displayed above a UI extension when it is presented to a user. They probably did not realize they could use the Title field to do this. This is unfortunate, because without a value in the Title field, the text that is […]
Problem Analysis Target Adjustment
A small adjustment has been made for problem records. Going forward, the Analysis target field is hidden once a problem has reached the status ‘Analyzed’. After all, once the analysis has been completed, the target for completing the analysis is no longer needed. It may be good to know that when the Analysis target field […]
Duplicate Keywords Automatically Removed
The ability to add keywords to request templates, knowledge articles and services makes it possible to help users find a record when they search for it using words that are not included in any of the record’s text fields. What’s new is that 4me now automatically removes any duplicate words from the Keywords field. This […]
Add First Time Entry in View Mode
For specialists it has become possible to add the first time entry to a request, problem or task without having to place it in Edit mode. To make this possible, the ‘Time Entries’ section is now presented in View mode, even when there are no time entries to be displayed. In such cases, the ‘Add […]
Simplified Shortcut Keys
The shortcut keys in the 4me Specialist Interface have been simplified. In the past, users could open a record’s audit trail with the key combination Ctrl+Shift+T. Users can now press Shift+T instead to achieve the same result. The same goes for the other 3-key combinations that could be used to initiate an action from the Actions […]
4me Announces TOPdesk Connector
A new standard integration lets organizations that use 4me connect with customers and providers that use TOPdesk software. This integration allows for requests, changes, attachments and other data to be transferred between both organizations while ensuring that information stays in sync. The 4me TOPdesk Connector, created by Joost-IT, is a near real-time two-way integration between […]
Extra Save Button in 4me Self Service
When people are done editing a record in the 4me Specialist Interface, they can press the Save button in the toolbar or the Save button at the bottom of the form. In the 4me App and 4me Self Service, there was only a Save option at the top of the form. To enhance the usability […]
Unsaved Changes Warning in 4me Self Service
When someone is editing a record using the 4me App or 4me Self Service and then navigates away from this record without first saving the changes, a warning will now be displayed. The warning gives the user the opportunity to return to the record so that the updates can still be saved. The warning pops […]