/XURRENT
Posts
Widget for Popular Knowledge Articles Improved
For several years already, organizations have been able to add a useful widget called most_viewed_knowledge_articles to the homepage of their self-service portal. This widget has been improved slightly to ensure that, if the person accessing the self-service homepage has the Specialist role, the widget considers all articles that the person has access to when it […]
Start of Weekly Reporting Interval Set in Account
When a new 4me account is configured, one of the options the account owner can set is the weekday on which each week starts. This is typically Sunday or Monday. What is new is that the day on which a week starts for a 4me account is now taken into consideration when a report’s interval […]
Supplier Contact No Longer Notified
When a contract is activated or expires, the supplier contact who is linked to the contract no longer receives an automated notification from 4me. Likewise, when the notice date of a contract is approaching, the supplier contact does not receive a notification from 4me anymore. The reason why the contact person of the supplier organization […]
Email Template Removed
The email template ‘Email Unknown’ no longer exists. This email template was used to return an email after someone used the ‘Need help signing in?’ link and submitted an email address that does not match any person record’s primary email. The response that would be sent to the unknown email address would inform the recipient […]
4me Recognized as ESM Leader in Germany
4me has been recognized as a leader among ESM tools providers in Germany. ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design. Information Services Group (ISG) is a leading global technology research and advisory firm known […]
4me Announces SailPoint Integration
4me announces a new integration between its cloud-based IT service management (ITSM) solution and the identity and access management (IAM) system of SailPoint. This new integration product is called the 4me SailPoint Connector. It provides a real-time integration between 4me’s workflow capabilities and SailPoint’s application access provisioning functionality. Organizations that already use both solutions, or are looking […]
All Administrators Are Notified About App Changes
A few weeks ago, the ‘Apps’ section (edit: nowadays called the ‘App Store’) that can be found in the Settings console was given a makeover. Since then, every single sign-on (SSO) configuration is treated just like any other integration that can be activated in the ‘Apps’ section. The main advantage is that every administrator of […]
Ekrem Inan Joins 4me’s Customer Success Team
As 4me is breathing new life into the service management industry, the 4me organization is steadily expanding its geographic presence. Last month, industry heavyweight Taner Kilinc was brought in to lead the expansion in Turkey. Today, we proudly announce that Ekrem Inan, who is also based in Turkey, has joined the 4me organization as well. […]
Improved Watchlist Access
Since the introduction of the Watchlist functionality, it has been easy for both specialists and end users to add items to their watchlist. A simple click on the ‘eye’ icon above a record is all it takes. But when specialists wanted to check what is on their watchlist and get a complete overview of the […]