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Posts
Increased Font Size in Views
The 4me Specialist Interface continues to gradually get a slightly more modern look. About a year ago, the styling of a field that is in focus was improved and shortly thereafter the Search box that is available at the top of many dialog windows was restyled. More recently, the ‘Apps’ section of the Settings console […]
Service Instance and SLA Added to Time Entry Exports
Yet another improvement has been made to the time entry export feature. This feature is primarily used by managed service providers (MSPs) to integrate their 4me environment with their billing system. A time entry export file already included the service, as well as the customer of the service, for each time entry. Now the following […]
Responsible People No Longer Visible for External Customers
When a customer has linked its 4me account with the 4me account of an external provider, and the provider has registered an SLA for the customer, then the customer is able to see the service of the provider’s SLA. In the past, when the customer would open this service record, for example by selecting it […]
Key Contacts Can Filter Requests in Self Service
By popular demand, people who have the Key Contact role are now able to filter the requests they have access to in the ‘All Requests’ section of 4me Self Service and the 4me App. To apply a filter, key contacts can open the ‘All Requests’ section, click on the vertical ellipsis ( ⋮ ) and […]
Improved Selection of Service Offering for SLA
A small usability improvement has been made for service level managers. When they register a new SLA, they will notice that the Service offering field behaves differently. It used to be a simple dropdown field, but it has been upgraded to a suggest field. The reason why this is helpful is that most 4me customers […]
Tier2Tickets – a New 4me Integration
Computer trouble can be hard to understand for non-specialist users. For this reason, most, if not all, computer repair and support technicians are familiar with the dreaded “it does not work” trouble ticket. Tier2Technologies invented the Helpdesk Button to create automated and meaningful tickets, integrated with 4me. The Helpdesk Button is a powerful service tool […]
Taner Kilinc Joins 4me to Lead Expansion in Turkey
To ensure that 4me continues its rapid ascent, industry heavyweight Taner Kilinc has been brought in to lead the expansion in Turkey. In his role of Business Development Director, Taner will provide strategic direction and develop new partnerships so large organizations in his region can benefit from the unique next-generation service management capabilities of the […]
4me Receives 2021 Gartner Peer Insights Customers’ Choice Distinction
4me has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools. Being placed in the Customers’ Choice quadrant of the 2021 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools report is an enormous honor. To qualify for this distinction, enterprise customers submitted reviews of 4me […]
SOC 2 Type 2 Report Available
The most recent audit of 4me’s System and Organization Controls (SOC) has been conducted by Deloitte. The SOC 2 Type 2 report which resulted from this audit is now available. The difference between 4me’s SOC 2 Type 1 report which was issued last year by PricewaterhouseCoopers (PwC) and this SOC 2 Type 2 report is […]