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Posts
Shareable Dashboard URLs Automatically Expire
The ability to create shareable dashboards URLs has been available for nearly two years already. Now an extra privacy feature has been added to ensure that a shareable dashboard URL cannot be used indefinitely. When someone uses a shareable dashboard URL to open a dashboard, the dashboard presents data that the person who created the […]
Dennis Blommesteijn Joins Development Team
A product is only as good as the people who create and maintain it. That’s why 4me is excited to announce that Dennis Blommesteijn has joined 4me’s development team as Senior Software Engineer. Dennis brings a wealth of knowledge and experience to our organization. As a software engineer and system architect, he has worked on […]
Activation of Standard Integrations
The ‘Apps’ section (edit: nowadays called ‘App Store’) of the Settings console has undergone a makeover. It now offers more standard integrations and presents them in a way that makes them easier to manage by administrators. This will become increasingly important as the number of standard integrations available in this section continues to grow. The […]
Improved Full Screen Presentation of Dashboards
Many support organizations have mounted large screens in common areas to display 4me dashboards that help employees stay informed of the current situation. These dashboards are placed in full screen mode so that they take up the entire screen. To make the names of a dashboard’s reports easier to read from a distance, the names […]
Urgent and Major Incident Icons in Records Console
The request views in the Records console now display the urgent icon for urgent requests in the first column. Similarly, the major incident icon now gets displayed in this column for requests that have been marked as a major incident. It may be good to know that when a request has been marked as urgent […]
Turning Request Templates into Standard Service Requests
Request templates are prepared for types of requests that are frequently submitted. They make it easy for requesters to submit such requests. By linking a request template to a service offering, it becomes possible to define a response and resolution target for a specific type of request. These targets are then used for requests to […]
Stricter Import/Export Scopes for Integrations
It recently became possible to add import and export permissions to the scope of a personal access token or an application that is defined in the ‘Applications’ section of the Settings console. What has changed is that it is no longer enough to simply add the action ‘Export’ to a scope. To make it possible […]
Partner Announcement: Alpha-Tech
4me is delighted to announce its partnership with Alpha-Tech, headquartered in Romania. This partnership not only adds another very experienced service management provider to the 4me Partner Network, but also marks 4me’s first local presence in the country. Alpha-Tech’s technology experts aim to deliver quality services and help customers to improve their business visibility, accuracy […]
Translate Placeholder Text in Custom Fields
It is possible to get 4me to display a text inside an empty custom field to help users understand what information should be entered. Such placeholder texts can be defined within the HTML of UI extensions. Until now, these placeholder texts were not added to the list of translatable phrases in the Settings console. To allow […]