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Posts
Partner Announcement: CIH Solutions
4me is delighted to welcome CIH Solutions (CIHS) into the 4me Partner Network. Headquartered in the United Kingdom, CIHS empowers organizations to redefine and streamline their businesses using transformational technology. CIHS was established in 2007 specifically to address the gap between ITSM vendors and clients, understanding requirements, process improvement, ‘the art of possible’ with automation […]
Simplified URLs for OAuth Requests
The URLs for the authorization requests and the access token requests that are used in the different OAuth grants had to include the ID of the 4me account in which a token was generated. To make it easier for developers building integrations between 4me and other application services, these URLs no longer require an account […]
A Warm Welcome to Piotr Sołtan
At 4me we pride ourselves on being able to attract the best team players in the service management industry to support our fast-growing customer base and partner network. Today we welcome Piotr Sołtan as Service Management Consultant to the Customer Success department. Piotr joins us with more than 12 years of service management experience from […]
Verification of Webhooks
A new security feature has been added to 4me’s Webhooks API. This feature ensures that 4me verifies whether a webhook’s endpoint is actually owned by the organization that specified the endpoint in the webhook. Now, when a new webhook is registered, 4me immediately sends a webhook.verify message to the endpoint specified in the URI field of […]
Filter CI Views by Serial Number
The filter ‘Serial number’ has become available in the configuration item (CI) views and reports. Even though it may not be terribly useful to filter the assets in the configuration management database (CMDB) by a specific serial number, having this new filter available makes it possible to quickly get an overview of the CI records […]
Add UI Extension to SCIM Users
4me’s UI extensions functionality now offers the ability to add custom fields to SCIM user records. The acronym SCIM stands for System for Cross-domain Identity Management. It is a standard protocol for automating user management. 4me has supported this protocol for a few years already. It is now used by most customers to automate the […]
More Action Options Available to Scope OAuth Tokens
Four new action options can be selected for a personal access token or an application to scope what their permissions in 4me. These new options concern the ability to import and export the 4me records that are registered in an organization’s 4me account. The following actions can now be selected to define the scope: Import […]
Support for IPv6
4me’s support for IPv6 (Internet Protocol version 6) is now fully enabled in the QA and production environments. There are various advantages to IPv6. The most important advantages for 4me customers are: Enhanced security features (IPSec) are built into the protocol. Due to more efficient routing and packet processing, and the elimination of NAT devices, […]
Add Live Chat to Self Service with Social Intents
4me now makes it easy to add Social Intents to the 4me Self Service homepage. When activated, anyone who accesses the 4me Self Service homepage will be able to start a chat session using the Social Intents conversion popup. The user’s name and email address are automatically filled in by 4me, so the conversation can […]