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Posts
CIs Searchable By System ID
When a request is registered or updated from the Service Desk console and the configuration item that is involved is known, that configuration item should be related to the request. After clicking ‘Link configuration items’ in the Request form a Search box opens that suggests CIs, comparing the first characters that are entered with the […]
Auto Translate Irish and Portugal Portuguese
Two languages have been added to the already large list of languages supported by 4me’s Auto Translation feature. People who prefer to communicate in Portugal Portuguese or Irish in 4me can now read and write notes in that language, even if other users do not speak it. Brazilian Portuguese was already supported by Auto Translate, […]
Added Updates Column to Current Usage
Directory administrators can see the activity and usage of the people registered in their directory and support domain accounts in the ‘Current Usage’ section of the Settings console. A new column has now been added to the ‘Current Usage’ view. The ‘Updates’ column presents the number of updates made per user in the current month. […]
Built-in Headers Removed From Widgets
Up to now, most widgets that can be placed on the 4me Self Service homepage did not have built-in headings, but the ‘my_open_requests’ and ‘my_completed_requests’ widgets did. This inconsistency, in some cases leading to an orphaned header when there were no requests to display, has now been resolved: the built-in headings of the ‘my_open_requests’ and […]
Improved Billable Users Filter
Recently, a new filter has been added that makes it possible to get an overview of which users in an account are billable for the 4me service and which users are not. This ‘Billable’ filter and column in the ‘People’ views has now been adjusted. Previously, only people that are (or are not) billable in […]
New Metric Reports and Filters
Two metric reports have been added to the ‘Reports’ section of the Analytics console. The ‘Services’ report shows the number of enabled services visible to the given account and the ‘Service instances’ report shows the number of active service instances visible to the given account. Metric reports are well suited to add to a dashboard, […]
4me Welcomes Zoran Puskovic
We are delighted to announce that Zoran Puskovic has joined the 4me team. As Business Development Director, Zoran will focus on accelerating growth in Eastern Europe. Zoran brings a wealth of business development experience acquired all over the world, from Russia to South Africa. He is an expert in developing business in emerging markets and […]
Resolution Duration via REST APIs
Sometimes organizations don’t just want to know the duration of a complete change, but also the duration of each of their separate tasks. For changes that consist of several tasks, two reports were created a few months back, presenting data about the completion duration of the individual tasks. It was already possible to retrieve the […]
Optimized Team Assignment Notifications
As the number of data transactions in 4me is steadily increasing, it is important to keep monitoring the most used transaction types and optimize those, to reduce resources and speed up delivery. One such transaction type is the outbound email for team assignments of requests. If a team consists of 10 members, for example, 10 […]