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Posts
Legal and Compliance Section Updated
The ‘Legal & Compliance’ section of the Settings console has been updated. Apart from the added ISO 27001:2013 and ISO 27018:2019 certifications in the ‘Security and Privacy Certifications’ section, a new section has been added that allows the account owner to register the company’s information security officer.
Amount per CI Displayed in CI Invoices Section
When several configuration items are related to an invoice, the invoice amount reflects the total amount of all these CIs. This amount was also displayed in the ‘Invoices’ section of a CI in the ‘Configuration Items’ views. As multiple CIs that are related to a single invoice must now be of the same product, the […]
All CIs in Invoice Must Be of Same Product
When creating an invoice for multiple configuration items, it is now required that these CIs are all of the same product. This way, the Unit price of the CIs in an invoice is a better reflection of the true cost price per configuration item. When a financial manager fills in the Quantity field with a […]
Partner Announcement: Flowbuilders
4me is expanding its activities in the Nordics and is delighted to welcome Flowbuilders as its partner. Flowbuilders is based in Denmark and has many years of experience with IT Service and Asset management for companies in the Nordics. Flowbuilders is dedicated to offering the best solutions and highest level of experiences in IT Service […]
Partner Announcement: Arravo
4me welcomes Arravo into the 4me partner network. 4me is excited to be partnering with Arravo, a leading systems integrator and managed services provider (MSP) with its headquarters in Lagos, Nigeria. With some of the finest ICT minds in Nigeria, Arravo spearheads innovation and brings together the world’s best technologies, from business advisory services, risk […]
4me Welcomes Sujeeva Tissaarachchi
4me is delighted to welcome another talented service management consultant to support our fast-growing customer base and partner network. Sujeeva Tissaarachchi is an experienced IT service and process specialist based in Brisbane, Australia. Sujeeva brings over 25 years of experience in global IT consultancy, financial, and government domains. He specializes in ITSM, ESM, and SIAM […]
Share Links for Completing Surveys
Surveys are a great way for organizations to receive feedback about the user experience of their services. It is now possible to create shareable links and QR codes to invite users to fill out a survey or to complete an uncompleted survey response. For this, a new Short URL type has been added. Creating a […]
Added Reports for Service Cost
Two new reports have been added to the ‘Reports’ section of the Analytics console: ‘Service Cost’, showing the total costs of all services within a selected date range, and ‘Service Cost by Service’, showing the total costs of all services within a selected date range, grouped by service. As they present financial data, these reports […]
4me Welcomes Joanne Sweetman
We are happy to announce that Joanne Sweetman has joined 4me in the role of Field Marketing Manager. She is based in the UK and will support the 4me marketing team as a marketing all-rounder with field experience. Joanne will help increase market awareness and lead generation via interesting events and engaging and easy to consume digital […]