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Posts
Alternate Names for Software CIs
A new field for alternate names of software versions has been added to the configuration item form. Organizations that have used a discovery tool to populate their configuration management database (CMDB) with the software that they run on their PCs and servers will know that this causes an enormous number of configuration items to be […]
Added Filters for Invoices
An earlier release made it possible to link invoices to configuration items. With that enhancement, several fields were moved from the Configuration Item record type to the invoice record type, such as PO number and Useful life. Several new filter options have been added to the ‘Invoices’ view, making it possible to, for example, find […]
4me ISO 27001 Certified
Earlier this year, 4me announced its SOC 2 Type 2 attestation. To help customers that require their software vendors to be ISO 27001 certified, the 4me Software as a Service (SaaS) solution has now also been awarded the ISO 27001:2013, and even the ISO 27018:2019 certifications. These certifications are underlining 4me’s efforts to provide its […]
Updated By Filter for Knowledge Articles
To give knowledge managers and other users more insight into who performed the latest update to a knowledge article, the Updated by column is now available for the ‘Knowledge Articles’ views via the ‘Customize Columns’ option of the Ellipsis menu (the three vertical dots next to the filter icon). ‘Updated by’ has also been added […]
Impressions from 4me CAB 2021
A year after the socially distant but highly interactive and fruitful online CAB meeting of 2020, we were happy to finally be able to meet with representatives from our valued customers and partners in person again. To minimize any problems with travel restrictions, we chose a location that was as close as possible to the […]
4me Takes Service Management to a New Level with Complete Control of Service Cost and Quality
With the latest enhanced service cost tracking capabilities, 4me® offers The Complete Service Management Platform. On a per-service basis, 4me can now provide real-time cost information that is accurate, comprehensive, and insightful, allowing business leaders to assess the business value of each service. Many enterprises find it more and more complex to control the ever-increasing […]
Copy Text and Images From MS Office
Due to the way HTML code is sent from Microsoft Office applications to the clipboard when copying data, it had so far not been possible to copy text and images at the same time from MS Word to 4me. This has now been resolved, making it much easier to create knowledge articles from existing Word-files, […]
New Reports for Targets Met and Violated
In the ‘Reports’ section of the Analytics console, several reports can be found that present data about SLA targets that were either met or violated. To give organizations better insight into the specifics and numbers of requests that were responsible for breaching at least one affected SLA target, two new reports have been created: Request […]
New Reports for Actual vs Planned Effort
To accurately determine the amount of time spent on changes and compare that to the time that was planned to be spent on them, it is important to also include time spent on related requests and problems. For this, the ‘Changes by Effort Indication’ reports have been revised to better compare actual with planned effort. […]