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Posts
Added Filters for Task Templates
Changes in organizations, for example when teams merge or people depart, usually mean that assignee(s) or the team of task templates needs to be updated. To accommodate organizations in these and other situations, a number of useful filters have been added to the views for ‘Task Templates’ and ‘Project Templates’. To the ‘Task Templates’ view, […]
Service Provider Lookup For Automation Rules
The ability to use automation rules to look up the service provider of the service of the service instance of a request has been added. This can be useful, for example, when information needs to be retrieved from the provider’s organization record so that it can be added to the request to help the specialist […]
Create Invoice Within Other Records
Since last month, the ability to register invoices has been extended from projects to changes, contracts, service level agreements and first line support agreements. Now, financial managers are also able to add new invoices from any of these record types. In the following example, no invoices have yet been related to the service level agreement. […]
Retrieve Resolution Duration via APIs
Last week it was announced that new reports on task completion duration have become available. In general, information about resolution duration for tasks, requests and other record types can be important for organizations to monitor efficiency and identify improvement opportunities. To accommodate this further, it is now possible to retrieve the resolution duration using both […]
Partner Announcement: Fusion5
4me is delighted to welcome Fusion5 as its partner in New Zealand and Australia. Fusion5 is a business solutions partner, delivering world-class applications and services to optimize all key functional areas of organizations. Their focus is on #makingpotentialreality for their customers. By partnering with 4me, achieving ITSM and ESM through a SIAM model to future-proof […]
Smarter Self Service Design Widget
Widgets are convenient tools that help organizations add meaningful content to their 4me Self Service homepage. One of the most used widgets, the User Name widget, has just been enhanced so that it self-adapts to the situation it is used in. When the widget {{user_name}} is added to the HTML code of the Self Service […]
4me Announces JDisc Integration
Organizations that use 4me and JDisc can now have the IT network documentation data discovered by JDisc automatically synchronized with the 4me CMDB. To achieve this, 4me partner techwork created the 4me JDisc Connector. JDisc Discovery identifies all devices in an organization’s network and collects relevant hardware, software and device configurations. The Connector picks up […]
Update Created by Field of Knowledge Articles
It is now possible to set and update the Created by field of knowledge articles using the import functionality of 4me. This can be important for organizations that want to migrate their knowledge base from an old knowledge management system to 4me. The Created by field must contain a person who has the Specialist or […]
4me Welcomes Annette Großer
4me is delighted to announce that Annette Großer has joined the company in the role of Marketing Director. She is based in Germany, speaks multiple languages and has an international approach and outlook. Annette brings with her a wealth of marketing experience, gained at a variety of companies. Most recently, she worked at Nexthink. She […]