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Posts
Add Reports Directly to Dashboards
Reports, including all selected filters and other presentation options, can now be directly added to existing or new dashboards. This eliminates the need for a specialist to recreate these choices when the report needs to be included in a dashboard. After having prepared a report that must be placed in a dashboard, the specialist can […]
Added Reports for Task Completion Duration
As most changes consist of several tasks, it can be interesting for an organization to gather data about the completion duration of the individual tasks. Two new reports have been created for this purpose. The first is the report ‘Task Completion Duration’, which presents the average time it took to complete a task during specific […]
Filter SLA Reports by Request Source
A new filter has been added to the SLA reports that can be found in the ‘Reports’ section of the Analytics console. This new filter is called ‘Request source’. It can be used to limit the data for the affected SLA records that a report uses to just those affected SLAs that are linked to […]
Filter Tasks by Requester Organization
It was already possible to use a filter for change views and reports on ‘Requester organization’. Now it is also possible to apply this filter on task views and reports. This enhancement gives service providers with multiple customers more possibilities to monitor and report on the tasks they work on for different customers.
4me Welcomes Jean-Marie Van Cutsem
As the organization continues to grow, 4me is delighted to welcome Jean-Marie Van Cutsem in the role of Service Management Architect. Jean-Marie has nearly 30 years of experience in the IT and service management business, working in a variety of functions for a variety of companies. The past 9 years he spent working for Deloitte […]
Dealing With Open Tasks Related to Closed Requests
When a request is linked to a change, it is possible to close the request before all the tasks related to that change have been completed. In most cases, such requests should not be completed until all tasks of their related change have been finished. To prevent specialists from accidentally completing requests that still require […]
Save Sort Criteria in Personal Views
Since last year it is possible to define personal views in 4me. From any of the standard views of the Inbox, Records and Setting consoles, and even from drilldown views of reports in the Analytics console, specialists can apply filters and save the view as a personal view. Now, it is possible to also save […]
Supplier Field Set Automatically in Invoices
Since the previous release, invoices can be related to changes, projects, service level agreements, first line support agreements and contracts. Depending on which record type a financial manager selects, the Supplier field can now be determined automatically. Specifically, for a contract the Supplier field of the invoice is automatically set to the contract’s supplier. After […]
Partner Announcement: SCC
4me is proud to announce that it has joined the partner network of leading technology reseller and managed service provider (MSP) SCC. SCC has been trusted to run IT infrastructure services for leading businesses in the UK and across Europe for over 45 years. They have over 7,000 employees and currently operate out of 45 […]