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Partner Announcement: Kompaneers
Xurrent is delighted to welcome Kompaneers into its partner network in Germany. Kompaneers supports its customers holistically with excellent methodology, from the strategy and the digitization concept, through the processes and their implementation in custom-fit systems, to the actual technology. In doing so, they never lose sight of the people involved. With Kompaneers on their […]
Automation Rules Can Retrieve Country Name
When querying the Xurrent person records for an address using the Addresses field, the complete address is returned. It was already possible to retrieve just the name of the city, but querying for the country would always return a country code, e.g. uk, nl, or usa. It is now possible to retrieve the full name […]
Automation Rules for Additional Product Fields
The possibilities for automation rules on products have been expanded a bit. It is now possible to access the configuration items that are related to a product. These can then be filtered using the select operator, like this: In addition, it is now possible to check whether a product is disabled, or to set it […]
Automation Rules Can Access Template Team
In many cases, requests are created from a template, when an end user registers it from Xurrent Self Service. It is also possible to set the template afterwards, either using the Service Hierarchy Browser (SHB) or via an automation rule. When setting the template using the SHB, the team is automatically updated to the team […]
Public Access to Knowledge Articles
Since a few months it has been possible for organizations to allow guest users to access their self-service portal. This feature is mainly used by local governments that provide a portal, or retail organizations that want to allow consumers to contact the service desk. From Xurrent Self Service, these guest users can consult knowledge articles […]
New Reports on Customer-Affected SLAs
Based on the service hierarchy, the Xurrent service provides a sophisticated mechanism for generating accurate real-time SLA reporting. The input for the SLA reports is the affected SLA records (ASLAs), which are automatically generated when requests are created or updated. When a request is passed down the service hierarchy by linking a child service instance […]
Support ID Accessible by Automation Rules
The support ID is a number or code that a service desk analyst can ask the person for when the person contacts the service desk for support. Some organizations use the security badge numbers of their internal and external employees as support IDs. Service desk analysts can enter support IDs in the Requester field of […]
Partner Announcement: AXSOS AG
Xurrent is delighted to welcome AXSOS AG to its partner network in Germany. The IT infrastructure is the central interface for company services and processes, and AXSOS aims to provide its customers with the complete package to manage this. They help select the right solution, tailor all components to the customer’s requirements, and support the […]
Xurrent Welcomes Jeannine Balsiger
We are delighted to welcome Jeannine Balsiger to Xurrent’s DACH team as Business Development Director. Based in Munich, she will help organizations in the DACH region benefit from new service management capabilities. Jeannine brings over 15 years of sales experience in the tech industry. She worked the DACH region from Scotland, England, and, once Brexit […]