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Posts
What Is the Future of AI and Service Management?
Note: this is the first of a series of posts exploring how Artificial Intelligence (AI) will transform the service management industry. To learn more, please download our new whitepaper: “AI’s Transformation of Service Management” and subscribe to our blog to follow along. AI is a powerful technology that has the potential to transform how organizations […]
Recently Visited Settings Menu Pages
Recently, several changes were made to the menu of the Settings console. This console now has its own homepage, where all the options of the Settings console are presented in logical groups. At the top of these, a new group has been added, which shows the top 6 most recently accessed pages from this console […]
Configure Reply-To Header of Outbound Emails
It was already possible to specify the email address used in the From field of emails sent by Xurrent to the customers of an organization. Now it is also possible to configure the Reply to field for the outbound email service. The reason why an account administrator would want to set this to an email […]