/XURRENT
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Public Custom CI Fields Visible in Self Service
End users can see the configuration items that have been related to them in Xurrent Self Service, after navigating to ‘My Assets’. Until now, the information there was limited to the name, status, support team, and the date that the end user started to use that configuration item. A new setting in the Self Service […]
Partner Announcement: Bright Brains
Xurrent is delighted to welcome Bright Brains into its partner network in the Middle East and North Africa. Bright Brains is a leading professional services company in UAE and the best IT Services Company in Saudi Arabia and the Gulf region. With their stable, secure, and functional solutions, they provide unmatchable technical expertise and industry […]
Jamf App Published on Xurrent App Store
A new app has been added to the Xurrent App Store: Jamf. Jamf is a mobile device management system for Apple. This app manages assets from Jamf within the CMDB of an organization’s Xurrent account, creating products and configuration items for newly discovered hardware, checking the Xurrent CMDB for existing devices, and linking them to […]
Xurrent Recognized as a 2023 Gartner® Peer Insights™ Customers’ Choice
We are proud to announce that for the third year running, Xurrent® has been recognized by its Peers as a Customers’ Choice. Xurrent was named a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Platforms. Read the full press release here. Gartner defines IT service management (ITSM) platforms […]
Maintenance Schedules for All Configuration Items
Since last week, a feature is available in production that allows for workflows to be automatically generated for recurring maintenance tasks of configuration items. Because it was assumed that this feature was only relevant for physical assets and servers, it was restricted to those product categories (and respective rule sets). After feedback from the community, […]
Added Phase Filter for Workflow Reports
A few weeks ago, the new workflow status ‘In Progress’ was introduced, replacing the old statuses ‘Risk & Impact’, ‘Approval’ and ‘Implementation’. This means that whenever a workflow task of the category ‘Risk & Impact’, ‘Approval’ or ‘Implementation’ is in progress, the workflow status is set to ‘In Progress’. By defining separate phases within the […]
Billing Integration: Effort Classes on Skill Pools
It is now possible for persons with the Financial Manager or Account Administrator role to relate effort classes to a skill pool. This change was made to limit the chances of specialists selecting an incorrect effort class when registering a time entry. By relating effort classes to a skill pool, only people who are part […]
End User Privacy Account Setting
Xurrent can quickly, easily, and securely be set up to suit a wide variety of organizations, ranging from typical IT organizations and other service domains to enterprises and complete business ecosystems. Xurrent is also often used in organizations where services are outward-oriented, such as government organizations that serve citizens, retail organizations and other B2C organizations. […]
Partner Announcement: Pink Elephant Education & Technology
Xurrent is delighted to welcome Pink Elephant Education & Technology into its partner network in the Netherlands and the UK. Read the full press release here. Leading global service management specialist Pink Elephant helps organizations accelerate the implementation of IT/enterprise service management best practices. It achieves this through training, consultancy, IT support, and ITSM technology […]