/XURRENT
Posts
SLA Breach Notifications for Standard Requests
Since a few months it is possible to define SLA Notification schemes and relate these to the ‘Response and Resolution Targets’ section for incidents with impact ‘Low’, ‘Medium’, ‘High’, and ‘Top’. This is done to notify certain people when an SLA target is about to be breached, so that everything can be done to prevent […]
Send Supplier Request ID From Custom Links
When a Xurrent® account is set up as an integration point with an organization that uses another service management tool, it can be useful to be able to quickly view a request in the external tool. For this reason, it is now possible to create a custom link that includes the ID of the record […]
Added Email Template for Export Finished
A new email template has been added, giving account designers and account administrators the possibility to customize the notification email that is sent when an export is finished, and ready to be downloaded. At the same time, the link that is included in those emails has also changed. The main reason for this is that […]
Added Report Registered Requests by Site
A new report has been added to the ‘Reports’ section of the Analytics console, called ‘Registered Requests by Site’. This report shows the number of requests registered in a given time interval, grouped by site. In the example above, the results are grouped by request category, but they can be grouped by 50 different attributes. […]
Partner Announcement: Techly AS
Xurrent is delighted to welcome Techly AS to its partner network in Norway. Through many years of experience in using and implementing ITSM solutions, the people at Techly AS have experienced a high degree of complexity in implementing and adopting solutions. They see that often too much emphasis is placed on adapting processes and special […]
Recurring Workflows for CI Maintenance
When a task needs to be performed on a regular basis then it is best to create a recurring workflow for this in Xurrent. An example of this is maintenance tasks for configuration items. But when an organization has many assets that require regular maintenance, and when those tasks cannot always be performed at the […]
Xurrent Available in the Cloud for Swiss Regions
Xurrent is now available to enterprises that need to follow strict compliance to ensure that their data does not leave Switzerland’s legal jurisdiction. By relying on Amazon Web Services (AWS), Xurrent can store and process all customer data in the processing region of choice. Xurrent customers stay in compliance with industry and government requirements while […]
Skip Recurrences Based on Calendar
Recurring processes in Xurrent can be set up quite flexibly. Repeats can be set to daily, weekly, monthly, or yearly and depending on that cycle the recurrence may be defined for one or multiple months, days of the month, or days of the week. But even though this flexibility allows a workflow or export to […]
Partner Announcement: Kompaneers
Xurrent is delighted to welcome Kompaneers into its partner network in Germany. Kompaneers supports its customers holistically with excellent methodology, from the strategy and the digitization concept, through the processes and their implementation in custom-fit systems, to the actual technology. In doing so, they never lose sight of the people involved. With Kompaneers on their […]