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Partner Announcement: IT Naledi Solutions
Xurrent is delighted to welcome IT Naledi Solutions to its partner network in South Africa. IT Naledi Solutions is an IT infrastructure outsourcing and managed services business headquartered in Cape Town with national offices in Gauteng and Durban. It supplies and manages a diverse range of IT hardware and software solutions to both the corporate […]
Xurrent Welcomes Cameron Aaron
Xurrent is delighted to welcome Cameron Aaron to the team as a DevOps Engineer. Based in Los Angeles, Cameron will help manage Xurrent’s massive global cloud infrastructure. Cameron brings over five years of experience in the tech industry and has skills in a variety of areas, including project management, software development, and team leadership, with […]
Xurrent Is SERVIEW CERTIFIED for Agile Product Development
We are happy to announce that Xurrent has been awarded another SERVIEW CERTIFIEDTOOL certification, this time in the Agile Product Development category. With this seal of approval, SERVIEW confirms that Xurrent fully supports agile SCRUM product development. Xurrent’s complete service management platform delivers a unique, fully integrated solution. From an end user self-service request to […]
Microsoft Intune App Added to Xurrent App Store
A new app has been added to the Xurrent App Store. The Microsoft Intune App, provided by Expertize, lets organizations manage their assets from Intune within the CMDB of their Xurrent account. This service creates products and configuration items for newly discovered hardware, checks the Xurrent CMDB for existing devices, and links them to Xurrent […]
Applied Knowledge Articles Stored Per Account
A subtle but for knowledge management important change has been made to the way knowledge articles are stored within a request. One of the strengths of Xurrent® is the ease of assigning requests to teams of other, trusted accounts. Just as some other information of those requests, which can differ depending on the account from […]
Multiple Knowledge Articles Per Request
When a knowledge article is created from a note within an incident (or RFI), or when an existing knowledge article is applied to an incident using the Apply button next to an article in the Service Hierarchy Browser, that knowledge article is then “permanently” related to that incident. Its subject is displayed under the subject […]
Bulk Copy Custom Fields With Automation Rules
The data entered on a request form or task form is often also important for performing follow-up tasks. For that reason, many organizations in Xurrent® use automation rules for copying those custom fields to the successor tasks. Until now, that had to be done field by field, which is a time-consuming and maintenance-unfriendly process, especially […]
Added Filters to Watchlist
With growing watchlists, the need to maintain those lists also grows. Every record that a person is watching is added to the Watchlist view, which is an alternative view to the Inbox view: A watchlist can contain requests, problems, workflows, tasks, releases, projects, project tasks, risks, and product backlogs. To make it easier to find […]
Add Watchers to Requests Automatically
Since the release of the enhancement that made it possible to add people to the watchlist of a request, while also being able to see who is watching that request, the use of the Watchlist functionality has grown rapidly. So far, it has only been possible to manually add people to watches. In many cases, […]