/XURRENT
Posts
AI Feature: Knowledge Article Suggestion
When a request or a problem is resolved, it is good practice to check if a knowledge article for that issue already exists and if not, to create one. This is facilitated in Xurrent by the ‘Create Knowledge Article’ option in the note actions menu (the 3 dots next to a note). Selecting it opens […]
Account Sync: Request Templates
Request templates can now also be synchronized between different environments using the Xurrent Account Sync feature. When a request template is added to a sync set as a type, all related automation rules are included as well, just as reservation offerings, UI extensions, and many other related record types. An example of this is shown […]
User Rankings Net Xurrent 25 G2 Badges Including Momentum Leader for ITSM
Xurrent is proud to announce that it has been awarded 25 badges in the latest G2 Fall 2023 Reports. This recognition is based on the responses from real Xurrent users and shows Xurrent’s category-leading position among IT service management (ITSM), enterprise service management (ESM), and system integration and management (SIAM) vendors – among many others. Receiving 25 badges in […]
Account Sync: Reservations & Workflows
Two new record types have been added to the Xurrent Account Sync feature: reservation offerings and workflow templates. When reservation offerings are selected in a sync set, UI extensions with the Category field set to ‘Product’ that are used in the filter settings of a reservation offering are also taken along in the export. When […]
Xurrent Imagineering Days 2023
The Xurrent Imagineering Days is an important event to get our creative juices flowing. We go offsite with a team representatives of development, product management, product marketing, and customer success to work on things that need improvement, a better design or are just cool to design and build. Each developer teams up with one of […]
End User Privacy for Organizations
A new setting has been added to the Organization form for external organizations: End user privacy. This setting mimics the End user privacy account setting that was introduced earlier this year. It enables companies and institutions that use Xurrent to store person records of end users whose data needs to be kept private from each […]
Minor Enhancements for Week 37
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)
Account Sync: Task Templates
Task templates are the latest addition to the Account Sync feature. When task templates are selected in a sync set, several related record types are also taken along in the export. For this release, the task template approvals, task template automation rules, and PDF designs (workflow summaries for approvals) were added to the feature, as […]
Partner Announcement: 42ANTS
Xurrent is delighted to welcome 42ANTS into its partner network in Germany. 42ANTS GmbH is a company with a clear mission: to help its customers design sustainable and stable organizations through innovative enterprise service management solutions. Today, businesses find themselves facing the opportunities and challenges of digitization, along with the associated complexity of transformation within […]