/XURRENT
Posts
Minor Enhancements for Week 36
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)
Account Sync: Service Offerings and KAs
Several synchronization options have been added again to the Account Sync feature, bringing the total number of available record types to 19. Below follows a brief description of the new additions. Knowledge articles and knowledge article templates Knowledge articles can be related to a service, and even to a specific service instance. Knowledge articles are […]
Partner Announcement: Optimize4U
Xurrent is delighted to welcome Optimize4U into its partner network in Türkiye. Optimize4U provides robust support to its customers, aiding them in the implementation of cutting-edge technologies for operational refinement, crafting customer-centric experiences to cultivate loyalty, and optimizing processes for peak efficiency. Backed by a cross-disciplinary background and a profound grasp of business strategy, they are strategically […]
Talk Services, Not Tech
In the ever-evolving landscape of IT service management, a fundamental shift is underway, advocating a change in perspective that promises to enhance user experience and efficiency. The mantra is simple yet transformative: Talk Services, Not Tech. Traditionally, service desk analysts have navigated the complex terrain of categorizing requests based on technical components. However, this approach […]
Global Search Operator for Automation Rules
It is now possible to do a global search in Xurrent using automation rules. The results of that search can be used as the starting set for a further selection based on an attribute of the record type that was searched. This is probably easiest to explain with an example use case. Let’s first look […]
Account Sync: Service Catalog
The Xurrent® Account Sync feature, which makes it possible to easily copy configuration data to other environments, has once more been expanded. This time, a large part of the service catalog has been made available for selection. This includes service categories (allowing services to be grouped together), services, and service instances. Note, that if in […]
Introducing the Project Calendar
From the ‘Projects’ section of the Records console, project managers (but also any other person with the Specialist role) can access all open and completed projects. From there, it is possible to see the details of each individual project and their project tasks. Using the ‘Project Portfolio‘ view, project managers can even have an overview […]
Mentionable OAuth Persons
Involving a person in a Xurrent record using the @mention function is a great way to call for help, or ask a person to take some kind of action. With the recent advances in AI and the ease with which workflow automations are seamlessly connected to Xurrent, it only makes sense to be able to […]
Self Service Search for Specialists
Up to now, a specialist using Xurrent Self Service or the Xurrent mobile app would be limited to the search results that end users would also see. These include only requests, tasks, and project tasks assigned to this person, plus any available request templates, knowledge articles, services, and shop articles. Specialists, however, do sometimes log […]