/XURRENT
Posts
CSM: Closely Integrated Email Functionality
In quite a few organizations that use Xurrent, email is still an important form of communication around the fulfillment of requests. This is often referred to as Customer Service Management, or CSM. For this reason, it is possible within Xurrent to send emails from requests (and problems, tasks, workflows, releases, projects, project tasks, and risks). […]
Account Sync: Custom Collections and Surveys
Recently, the Xurrent® Account Sync feature was released, making it possible to easily transfer configuration data between environments, in a controlled fashion. The initial release allowed for the synchronization of a limited number of record types, such as scrum workspaces, teams, and calendars. Several new record types have now been added to that list. Custom […]
Minor Enhancements for Week 25
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)
Send Email Without First Creating a Person Record
The functionality that allows for sending emails directly from Xurrent has received the first usability update in a series of enhancements that will be implemented in the next few weeks. This enhancement concerns sending external emails. Organizations that want to share information about a request with people without a Xurrent account, or with people who […]
Minor Enhancements for Week 24
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)
Personal Views on Change Calendar
Recently, a second view of the change calendar was added, in which potential conflicting tasks of workflows are hidden from view. This allows change managers to get an easier overview of all the open workflows. There are of course many ways to filter the change calendar, and different managers and organizations can all have their […]
Partner Announcement: Streamline Partners
Xurrent is excited to welcome Streamline Partners and strengthen its ANZ partnership portfolio. Since its launch in Australia in 2021, Xurrent is now used by larger enterprises, government bodies, and MSPs. With the increased interest in the product in the region, expanding the existing partner network became necessary. Based in Australia, Streamline Partners is a […]
Shop Articles Appear in Search Results
Shop articles can now appear in the global search of both Xurrent Self Service and the Specialist Interface. When a shop article search result is followed in self-service, the user will be taken to the details of the article in the context of the shop. This means that the ‘Add to Cart’ button is then […]
Reordering Automation Rule Actions
Automation rules can save a lot of time, and even mistakes, by automating predictable events in Xurrent, or events that occur often. In some cases, these automation rules can become quite long, containing multiple expressions and actions. Keeping such complex automation rules orderly makes it easier to properly maintain them. This has now been improved, […]