/XURRENT
Posts
Minor Enhancements for Week 22
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)
Customize Intervals of Aging Reports
The ‘Aging’ reports present how long records in Xurrent have been in a certain status or condition. The ‘Open Requests Aging since Registered’ report, for example, shows the number of not completed requests, grouped in time intervals during which they were created. Until now, these intervals were fixed. Their time spans were chosen to reasonably […]
Integrating Xurrent With Discovery Tools
In today’s fast-paced digital landscape, businesses rely heavily on effective IT service management to ensure smooth operations. To achieve this, organizations leverage various discovery tools, such as Microsoft System Center Configuration Manager (SCCM) or HP Network Node Manager (NNM), to gather critical data about their IT infrastructure. However, managing multiple tools independently can lead to […]
Audit Trail Usability Update
Audit trails are there so that every update on a record is captured for possible analysis later. Some audit trails have become rather long, and are difficult to navigate. For that reason, two changes have been made to them. Firstly, instead of 10 audit lines per page, Xurrent now shows 100 lines. This removes the […]
Service Navigator Shows Outages
The Service Navigator, located in the Analytics console, provides an interactive graphical presentation of the dependencies between services and their constituents. By showing whether any of the service categories, services, service instances, or configuration items are down, it has at once become much more powerful. Imagine that one of an organization’s servers has crashed, resulting […]
Create Note at Request Generation
The Request note field has been added to the ‘Request Generation’ section of a task. This probably needs some explaining. In Xurrent, not only can a request start a workflow, but a workflow task can also generate a new request. This is especially helpful for enterprises when working with external providers. Usually, a request template […]
Partner Announcement: Solis and Luna
Xurrent is delighted to welcome Solis and Luna into its partner network in South Africa. Founded in 2021, Solis and Luna is a Proudly South African ITSM service provider. They are a Level One BBEE contributor and co-founded by an ITIL Managed Professional. Their passion is rooted deeply in the quality of services they provide […]
Improved Approvals Involving Delegates
For many organizations the summer holiday period is approaching and that means that delegates will be appointed more often to take over approval tasks. If an approval delegate was selected in an out of office period, then any approval task that gets assigned to the unavailable person during this period is automatically forwarded to the […]
Xurrent Announces Strategic Growth Investment by PSG
Today at the Xurrent Connect 2023 event, Xurrent announced a strategic growth investment led by PSG, a leading growth equity firm partnering with software and technology-enabled services companies to help accelerate their growth. Additionally, the company announced the appointment of Kevin McGibben, an experienced leader of SaaS-based IT infrastructure businesses, as CEO and Chairman, and […]