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Blog
Five key factors blocking widespread AI implementation in organizations
47% of CIOs indicate that AI projects are not meeting expectations, according to a recent Gartner survey. 47%. Nearly half. Why? Cost. Security. Hallucinations. In our recent Service Management Unlocked (SMU) webinar, Xurrent’s VP of Artificial Intelligence & Integrations Engineering, Scott Hutchins, dug into the “why” with a specific focus on the security aspect. But […]
Employee Spotlight: Riding for a Cause
Employee #6.Coming up on his 10th anniversary.A career service management veteran.An avid bicycling enthusiast. Those are just a few of the many ways to define Xurrent’s GM of EMEA, Martijn Adams. Since starting at Xurrent in 2015, Martijn has spent 5+ years as the Director of EMEA, followed by nearly 3 years as our Chief […]
Transform your business with an advanced service management platform
Limited automation.Restricted integration capabilities.Basic reporting.Simple Knowledge Management.Rudimentary ticket management.Collaboration restrictions.Limited or expensive AI abilities. This is just a short list of what most Service Management platforms offer. Basic. Limited. Restricted. Said another way, traditional solutions lack sophistication; they are not advanced. When it comes to being advanced, Xurrent helps our customers in four key areas. […]
Rossmann achieves operational excellence with Xurrent’s complete service management platform
“I would recommend Xurrent to other companies looking for a complete service management platform because it provides a modern experience for end users and specialists and enables enterprises to easily automate service requests while monitoring all aspects of service quality.” That’s a direct quote from Adam Modrzejewski, Head of IT Operations at Rossmann and current […]
Service management simplified: The Xurrent approach to modern IT solutions
Complex technical integrations.Dedicated project teams.Data migration from legacy systems. These are just a handful of the many issues organizations face when implementing new service management solutions. The one thing all have in common? Not easy. In fact, far from it. Xurrent is turning the tables, challenging the status quo. Xurrent is easy. Easy to implement.Easy […]
Managing risks and delivering successful AI-driven outcomes at the Service Desk
AI is at or approaching the peak of its Hype Cycle™ — a graphic modeling of the typical progression of an emerging technology from initial excitement through disillusionment and eventually to practical usefulness. Now more than ever, it’s imperative that IT leaders carefully balance the risk vs. reward of all AI projects within their organizations. […]
Gartner IT Symposium 2024: 5 takeaways shaping the future of IT service delivery
In early November, “CIOs and IT executives convene[d] on the future of technology and business,” as the Gartner IT Symposium/Xpo™ landing page described. The event, hosted in Barcelona, Spain, in early November 2024, delivered on its promise to “bring together actionable insight, new technologies, and lasting connections to help … navigate disruption, tackle AI, and […]
LogicMonitor Integration Bolsters ITOM Use Case for Xurrent Customers, MSPs
IT and MSP Operations teams wage an unending battle to ensure uptime and high performance. Xurrent is the workflow platform for ops teams, MSP service desks and NOCs to automate incident management, communicate with stakeholders and manage their technology systems. To bolster our existing ITOps capabilities we’re excited to announce a tech integration with LogicMonitor, […]
Automation Rule by AI
Another AI powered feature is available and ready to power your business: AI Automation Rule creation. If Xurrent +AI is enabled in the ‘Account Settings’ section of the Settings console of your account, you will now see a text prompt at the top of the Automation Rules designer. Enter a narrative description in your own […]