Author Archives: Patrick Bakker
About Patrick Bakker
About Patrick Bakker Personal Views on Change Calendar
Recently, a second view of the change calendar was added, in which potential conflicting tasks of workflows are hidden from view. This allows change managers to get an easier overview of all the open workflows. There are of course many ways to filter the change calendar, and different managers and organizations can all have their […]
Shop Articles Appear in Search Results
Shop articles can now appear in the global search of both Xurrent Self Service and the Specialist Interface. When a shop article search result is followed in self-service, the user will be taken to the details of the article in the context of the shop. This means that the ‘Add to Cart’ button is then […]
Reordering Automation Rule Actions
Automation rules can save a lot of time, and even mistakes, by automating predictable events in Xurrent, or events that occur often. In some cases, these automation rules can become quite long, containing multiple expressions and actions. Keeping such complex automation rules orderly makes it easier to properly maintain them. This has now been improved, […]
Minor Enhancements for Week 22
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)
Customize Intervals of Aging Reports
The ‘Aging’ reports present how long records in Xurrent have been in a certain status or condition. The ‘Open Requests Aging since Registered’ report, for example, shows the number of not completed requests, grouped in time intervals during which they were created. Until now, these intervals were fixed. Their time spans were chosen to reasonably […]
Integrating Xurrent With Discovery Tools
In today’s fast-paced digital landscape, businesses rely heavily on effective IT service management to ensure smooth operations. To achieve this, organizations leverage various discovery tools, such as Microsoft System Center Configuration Manager (SCCM) or HP Network Node Manager (NNM), to gather critical data about their IT infrastructure. However, managing multiple tools independently can lead to […]
Audit Trail Usability Update
Audit trails are there so that every update on a record is captured for possible analysis later. Some audit trails have become rather long, and are difficult to navigate. For that reason, two changes have been made to them. Firstly, instead of 10 audit lines per page, Xurrent now shows 100 lines. This removes the […]
Service Navigator Shows Outages
The Service Navigator, located in the Analytics console, provides an interactive graphical presentation of the dependencies between services and their constituents. By showing whether any of the service categories, services, service instances, or configuration items are down, it has at once become much more powerful. Imagine that one of an organization’s servers has crashed, resulting […]
Create Note at Request Generation
The Request note field has been added to the ‘Request Generation’ section of a task. This probably needs some explaining. In Xurrent, not only can a request start a workflow, but a workflow task can also generate a new request. This is especially helpful for enterprises when working with external providers. Usually, a request template […]