Author Archives: Patrick Bakker
About Patrick Bakker
About Patrick Bakker Relate SSO Configurations to Organizations
Xurrent® can be configured to use an organization’s existing identity provider (such as Active Directory, Microsoft Azure, OneLogin, etc.) instead of Xurrent’s own authentication mechanism to determine whether a user should be able to access Xurrent. This is known as Single Sign-On (SSO). It is even possible to configure different SSO configurations for different external […]
Shop Article Categories
It is now possible to group shop articles into categories. This allows administrators to build more structure into the shop, which should give users a better shopping experience. Especially when many shop articles are made available to them. A new ‘Shop article categories’ section has been added to the Settings console. Apart from a name, […]
Print Gantt Charts
It is now possible to print Gantt charts to paper or PDF. To do this, first open a workflow or project and press the Gantt Chart button. Then simply press Control + P on a PC or Command + P on a Mac to open the print dialog window, select the right settings, and save […]
Ask for Clarification in Approval Tasks
It was already possible to set a task in the status ‘Waiting for Customer’ (WFC) for Risk & Impact and Implementation tasks. Now, it is also possible to do this for Approval tasks. This makes it possible for the approver to request clarification, instead of just rejecting the task because not all required information is […]
Use Teams for Chat
Organizations that prefer their users to use Teams as the standard chat application can now install the Teams App in the Xurrent App Store. When this app is installed, Xurrent specialists who start a chat session with another specialist or an end user from within Xurrent automatically use Teams. Note: this does not include Xurrent […]
OpenAI Replaced by AWS Bedrock
Xurrent has implemented several enhancements that make use of AI, specifically Large Language Models (LLMs). These include request summaries, knowledge article creation, and a feature where customers are reminded that a specialist is waiting for their input. So far, the AI capabilities provided by OpenAI were used for this. As of now, AWS Bedrock is […]
Automatically Clear Member on Agile Boards
In accounts where the ‘Agile’ option is enabled in the account settings, specialists are able to define and use agile boards, along with product backlogs and Scrum. Those agile boards consist of a number of columns which can be configured for automated action, to be executed when an assignment is placed in that column. A […]
AI: Summary for Waiting for Customer Follow-Ups
Recently, Xurrent introduced a feature where, if a request has already been sitting in the status ‘Waiting for Customer’ for some time and no response has been provided by the requester, a follow-up message is sent. For this, the email template ‘Waiting for Customer Follow-Up’ is used. A new variable is now available for this […]
Share Personal Views
It is now possible for team managers and coordinators to share personal views with their team members. Using a shared view ensures that all team members work in a uniform way. When creating or editing a personal view, team managers can now select with which of the teams they manage they want to share that […]