Author Archives: Patrick Bakker
About Patrick Bakker
About Patrick Bakker Display Column Charts as Pie- or Donut Charts
Last month, an enhancement was released that makes it possible to display almost any report in the ‘Reports’ section of the Analytics console as a table, allowing managers to see data in even more ways then they already could. Now it is made possible to display many (vertical) column charts as a pie chart, or […]
Share Configuration Items With Trusted Account
A new trust option is available for accounts that want to make their configuration items (CIs) visible to specialists, financial managers, and configuration managers of another, trusted account. A very common use case for this is when a data security account, such as Widget Data Protection of the Xurrent demo data, needs to be able […]
Notification to Secondary Email Address
Although each person registered in Xurrent only has one primary email address, it is also possible to create or respond to requests with a different email address linked to the person record. This is handled by the mail API. Xurrent automatically relates these requests or notes to the right person. The notification of a newly […]
Auto-Mapping in Account Sync
Since the original introduction of Xurrent Account Sync earlier this year, many record types, including the most relevant ones such as request and task templates and UI extensions, have been added to this feature. It was also made possible to select a distinct set of records of a certain record type to be synchronized with […]
Options for Problem and Release Management
In the Xurrent Development Update of two weeks ago, Xurrent Case Management was announced. By enabling one single option in the Account Settings, an account owner can simplify the use of Xurrent by removing fields and settings that may not be relevant to users of that account. Two new options have now been introduced with […]
Configure Supported Languages for Self Service
Using translations and auto-translate, Xurrent can be used by users who speak different languages, whether they work in the same organization or not. Notes can be automatically translated into the preferred language of the user, of which 52 are supported. The user interface element translations are maintained by multiple translators in 15 languages. And using […]
Introducing Case Management
The unique properties of Xurrent make it ideal for use in enterprise environments, where IT, HR, facilities, security, and other departments can work together effortlessly to handle requests and workflows for service delivery to employees and external users. The platform is built on the principles of ITIL, which makes it perfectly logical for IT people, […]
Improved Chat Notifications
Earlier this year, Xurrent Support Chat was introduced, which allows end users in Xurrent Self Service to chat with specialists of the first line support team. The notifications for incoming chats and chat messages have now been improved, and notification settings have been added for individual users to customize the experience. When a new chat […]
Remember View and Column Widths
Specialists in Xurrent can change the width of each view and each column in that view. It is even possible to create and save personal views, by filtering and ordering the data and adding or removing columns of standard views. Both in standard views and personal views, however, the width of a view (location of […]