Author Archives: Patrick Bakker
About Patrick Bakker
About Patrick Bakker Automatically Translate Text in Custom Fields
The field names of custom fields defined in UI extensions in Xurrent could already be translated in the ‘Translations’ section of the Settings console, but now the contents of those fields can be translated as well. Automatically, even. When an administrator or designer creates a UI extension using the ‘Snippet’ functionality, a new option is […]
Email Recipient Suggestions of Involved People
In a Xurrent record such as a request, a number of people can be involved. These can be the person who requested the ticket, the person for whom it was requested, specialists who wrote notes, people who were mentioned and people who were sent an email from that request. When writing an email from a […]
Account Sync: Custom Views
Since the original release of the Xurrent Account Sync feature, a number of record types have been added to the list of records that can be synchronized between different environments. As of today, that list also includes Custom Views. When a snapshot is made for a sync set of a custom view, relevant custom collections, […]
Time Spent Suggestions
Specialists in organizations that have time tracking enabled in Xurrent sometimes find it difficult to determine how long exactly they have worked on a specific request, task, project task, or problem. In many cases, they underestimate the time they spent on assignments, resulting in unbooked time at the end of the day. The Time spent […]
CSM: Closely Integrated Email Functionality
In quite a few organizations that use Xurrent, email is still an important form of communication around the fulfillment of requests. This is often referred to as Customer Service Management, or CSM. For this reason, it is possible within Xurrent to send emails from requests (and problems, tasks, workflows, releases, projects, project tasks, and risks). […]
Account Sync: Custom Collections and Surveys
Recently, the Xurrent® Account Sync feature was released, making it possible to easily transfer configuration data between environments, in a controlled fashion. The initial release allowed for the synchronization of a limited number of record types, such as scrum workspaces, teams, and calendars. Several new record types have now been added to that list. Custom […]
Minor Enhancements for Week 25
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)
Send Email Without First Creating a Person Record
The functionality that allows for sending emails directly from Xurrent has received the first usability update in a series of enhancements that will be implemented in the next few weeks. This enhancement concerns sending external emails. Organizations that want to share information about a request with people without a Xurrent account, or with people who […]
Minor Enhancements for Week 24
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release. (more…)