Author Archives: Wouter Wyns
About Wouter Wyns
About Wouter Wyns Xurrent Welcomes Barış Seçen
Xurrent is delighted to welcome another experienced Service Management Consultant to its support team. Based in Türkiye, Barış Seçen will assist Xurrent’s global partner and customer community. Barış brings many years of service management experience, having worked for a variety of companies. At Coca-Cola CCI, he managed the automation initiative of some of the (international) […]
How to Slice a Watermelon?
The watermelon effect: This beautiful metaphor first popped up in the service management world during the early 2000s, and how relevant it still is! Anyone who has been involved in outsourcing services for a while probably recognizes the image of that green watermelon with its red core – all the SLAs and KPIs are green […]
How to Keep Your Problem Management Practice Alive
Once a colleague told me in a desperate moment that “service providers often relate with problem management like young teenagers relate with sex: everyone talks about it but only a few have really put it into practice”. I’m not sure that every service provider talks about it, but I must agree that I have seen […]
Your Major Incident Management Procedure
You probably know Murphy’s famous law and maybe you have already experienced it: “When things go wrong, anything that can go wrong will go wrong”. There is one thing you should definitely have in place when “anything that can go wrong goes wrong” and that’s your Major Incident Management Procedure. A Major Incident When things […]
Moments of Truth in Service Management
Several years ago, I had an annoying issue on a website of mine due to a configuration error in a system managed by my internet service provider (ISP). I contacted my ISP’s support center and was sent from pillar to post. The problem dragged on endlessly. After that bad experience, I told everyone how horrible […]
4me Welcomes Sujeeva Tissaarachchi
4me is delighted to welcome another talented service management consultant to support our fast-growing customer base and partner network. Sujeeva Tissaarachchi is an experienced IT service and process specialist based in Brisbane, Australia. Sujeeva brings over 25 years of experience in global IT consultancy, financial, and government domains. He specializes in ITSM, ESM, and SIAM […]
A Warm Welcome to Piotr Sołtan
At 4me we pride ourselves on being able to attract the best team players in the service management industry to support our fast-growing customer base and partner network. Today we welcome Piotr Sołtan as Service Management Consultant to the Customer Success department. Piotr joins us with more than 12 years of service management experience from […]
Automatic Provisioning with Azure Active Directory
Microsoft already offered its Azure Active Directory customers the benefits of enterprise-class single sign-on with 4me without any complex technical setup. This SSO integration allows an organization’s employees to sign in to 4me using their Active Directory credentials. Today we are excited to announce that Microsoft has taken this one step further. The Azure Gallery […]
4me Welcomes Another Service Management Expert
Once again we are able to welcome a new colleague. Today, Michael Wilken joined the 4me team. Michael is based in Munich, Germany. Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred Kouwenberg in the Netherlands, Michael will be working as a service management architect. 4me’s service management architects assist implementation partners […]