Category Archives: Artificial Intelligence
Automatically Translate Text in Custom Fields
The field names of custom fields defined in UI extensions in Xurrent could already be translated in the ‘Translations’ section of the Settings console, but now the contents of those fields can be translated as well. Automatically, even. When an administrator or designer creates a UI extension using the ‘Snippet’ functionality, a new option is […]
Mentionable OAuth Persons
Involving a person in a Xurrent record using the @mention function is a great way to call for help, or ask a person to take some kind of action. With the recent advances in AI and the ease with which workflow automations are seamlessly connected to Xurrent, it only makes sense to be able to […]
The Xurrent +AI App
This blog post is obsolete and removed. The Xurrent +AI app is no longer available and Xurrent uses AWS Bedrock instead of OpenAI for its Artificial Intelligence capabilities.
Key Takeaways from Gartner IT Symposium/XPO Barcelona
Unlocking the Real Potential Amidst the AI HypeThe annual Gartner IT Symposium/XPO in Barcelona brought together IT leaders from around the world for an intense week of learning, networking, and exploration. Amidst the lively discussions and innovative sessions, several key takeaways emerged. In this post, we’ll delve into what we learned and how it impacts […]
AI in IT: Debunking the Myth of Shrinking Departments
Note: this is one of a series of posts exploring how Artificial Intelligence (AI) will transform the service management industry. To learn more, please download our new whitepaper: “AI’s Transformation of Service Management” and subscribe to our blog to follow along. The integration of Artificial Intelligence (AI) into IT operations has ignited discussions about its […]
Common Service Management Challenges: Insights from Orlando Event
The Service Management World Event in Orlando, Florida, gathered service management professionals from diverse industries to discuss and dissect the challenges they face in their organizations. We were fortunate enough to listen in on many of these conversations and noticed a number of common problems. In this blog post, we will explore these challenges and […]
OpenAI Replaced by AWS Bedrock
Xurrent has implemented several enhancements that make use of AI, specifically Large Language Models (LLMs). These include request summaries, knowledge article creation, and a feature where customers are reminded that a specialist is waiting for their input. So far, the AI capabilities provided by OpenAI were used for this. As of now, AWS Bedrock is […]
Bulk Translations
In our global economy, it is commonplace for most organizations to interact with people who speak different languages on a daily basis. That’s why Xurrent provides its users with translation capabilities out of the box. This is done on three levels. Auto-translation of notes makes sure that any note that is added in another language […]
Feedback on AI Request Summaries
It is now possible to provide feedback on AI request summaries, by answering the question ‘Is this accurate?’ with either ✓ or ×. Pressing ✓ marks the summary as accurate, while pressing × opens a dialog window to supply specifics. This allows the Xurrent AI team to troubleshoot the summary feature and ultimately improve it.