Category Archives: Automation
Automation Rules Can Access Template Team
In many cases, requests are created from a template, when an end user registers it from Xurrent Self Service. It is also possible to set the template afterwards, either using the Service Hierarchy Browser (SHB) or via an automation rule. When setting the template using the SHB, the team is automatically updated to the team […]
Automation Rules for Additional Product Fields
The possibilities for automation rules on products have been expanded a bit. It is now possible to access the configuration items that are related to a product. These can then be filtered using the select operator, like this: In addition, it is now possible to check whether a product is disabled, or to set it […]
Automation Rules Can Retrieve Country Name
When querying the Xurrent person records for an address using the Addresses field, the complete address is returned. It was already possible to retrieve just the name of the city, but querying for the country would always return a country code, e.g. uk, nl, or usa. It is now possible to retrieve the full name […]
Access Array Items Using Variables
Automation rules have just been made a bit more powerful for operations on arrays. So far, it was only possible to select the first (array[first]), last (array[last]), or a specific (array[3]) item in an array. It is now possible to access array items using variables (array[var]). Designers and administrators are likely to use this for […]
The Xurrent Workflow Automator Is Now Live
In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, Xurrent has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the Xurrent Workflow Automator. The Xurrent Workflow Automator is now live and available. Read the full press release about the introduction […]
Integrating Xurrent With Discovery Tools
In today’s fast-paced digital landscape, businesses rely heavily on effective IT service management to ensure smooth operations. To achieve this, organizations leverage various discovery tools, such as Microsoft System Center Configuration Manager (SCCM) or HP Network Node Manager (NNM), to gather critical data about their IT infrastructure. However, managing multiple tools independently can lead to […]
Reordering Automation Rule Actions
Automation rules can save a lot of time, and even mistakes, by automating predictable events in Xurrent, or events that occur often. In some cases, these automation rules can become quite long, containing multiple expressions and actions. Keeping such complex automation rules orderly makes it easier to properly maintain them. This has now been improved, […]
Global Search Operator for Automation Rules
It is now possible to do a global search in Xurrent using automation rules. The results of that search can be used as the starting set for a further selection based on an attribute of the record type that was searched. This is probably easiest to explain with an example use case. Let’s first look […]
Xurrent Auto-Translation: Advancing Global Collaboration and Efficiency
Whether you’re scaling your services to support new geographic markets, or attempting to connect regionally distributed teams, language barriers can be a major obstacle to efficiency and collaboration. A lack of a common language between team members, customers, partners, or constituents can mean that simple projects or straightforward issues take weeks or months to resolve […]