Category Archives: Enterprise
Xurrent Celebrates 15 Awards in G2’s 2023 Winter Reports
Xurrent is delighted to announce that it has been awarded 15 badges in the G2 Winter 2023 Reports. Easiest Setup and Easiest To Do Business With are two new enterprise distinctions that Xurrent is particularly proud of this quarter. Xurrent was awarded the Easiest Setup product in the Implementation Index with the highest Ease of […]
Supplier Field Removed When Not Relevant
In several record types, the Supplier field is present for selecting the supplier organization that has been asked to assist with the request, problem, task or project. Working with external supplier organizations is commonplace in IT organizations. For other support domains, such as Human Resources or Facilities, external organizations are often not relevant, and therefore […]
Cor Winkler Prins Guest in Midstage Startup Momentum Podcast
Xurrent is excited to share that CEO and founder Cor Winkler Prins appears in the latest episode of the Midstage Startup Momentum Podcast. The weekly podcast is hosted by startup coach Roland Siebelink and regularly features some of the best and brightest startup founders throughout the world. Cor was invited to talk about the success […]
Moments of Truth in Service Management
Several years ago, I had an annoying issue on a website of mine due to a configuration error in a system managed by my internet service provider (ISP). I contacted my ISP’s support center and was sent from pillar to post. The problem dragged on endlessly. After that bad experience, I told everyone how horrible […]
Organization Name in Send Email Template
In Xurrent® it is possible to send and receive emails to known and not-yet known users, directly from within the Request form. In the ‘Send Email from Request’ template, which should be prepared in order for this functionality to work, several email template fields (or variables) are available for account designers to easily customize the […]
Your Major Incident Management Procedure
You probably know Murphy’s famous law and maybe you have already experienced it: “When things go wrong, anything that can go wrong will go wrong”. There is one thing you should definitely have in place when “anything that can go wrong goes wrong” and that’s your Major Incident Management Procedure. A Major Incident When things […]
How to Keep Your Problem Management Practice Alive
Once a colleague told me in a desperate moment that “service providers often relate with problem management like young teenagers relate with sex: everyone talks about it but only a few have really put it into practice”. I’m not sure that every service provider talks about it, but I must agree that I have seen […]
How to Slice a Watermelon?
The watermelon effect: This beautiful metaphor first popped up in the service management world during the early 2000s, and how relevant it still is! Anyone who has been involved in outsourcing services for a while probably recognizes the image of that green watermelon with its red core – all the SLAs and KPIs are green […]
Direct Link for Guest Users
Recently, the Xurrent Whistleblowing feature was announced, which means that people can be allowed to log in to Xurrent anonymously. Logging in without credentials, also known as guest login, can also be a very powerfull feature for organizations that do not (yet) know their users. This is often the case for local governments that provide […]