Category Archives: Enterprise
Introducing Case Management
The unique properties of Xurrent make it ideal for use in enterprise environments, where IT, HR, facilities, security, and other departments can work together effortlessly to handle requests and workflows for service delivery to employees and external users. The platform is built on the principles of ITIL, which makes it perfectly logical for IT people, […]
Options for Problem and Release Management
In the Xurrent Development Update of two weeks ago, Xurrent Case Management was announced. By enabling one single option in the Account Settings, an account owner can simplify the use of Xurrent by removing fields and settings that may not be relevant to users of that account. Two new options have now been introduced with […]
Xurrent Earns 30 New Awards, Including High Performer and Momentum Leader Badges, in G2’s Winter Report 2024
Xurrent is starting 2024 off strong by earning 30 new G2 badges – this time from G2’s Winter Report 2024. We’re honored to be included among the many innovative and trailblazing companies recognized by G2 users this year, and delighted to add these new badges to our G2 collection! Our newest badges include recognition for […]
Putting Connect 24 into Practice: Launching Xurrent Enterprise Service Management Within Your Organization
One of Connect 24’s major keynotes, Unlocking Momentum: Navigating Enterprise Service Management with Xurrent, focuses on how companies can evolve their ITSM architecture into multi-tenant, cross-functional Enterprise Service Management (ESM). ESM, as exemplified by the Xurrent platform, connects all your departments in an efficient, streamlined structure that boosts overall productivity and service delivery. It’s truly […]
Connect 24 Greatest Hits: Conference Highlights
Connect 24 has drawn to a close! We’ve had an incredible time meeting and getting to know the best minds in the ITSM industry, exploring what the future holds, and showing off the Xurrent platform. We’re sad to say goodbye to all of our new friends and connections, and to the city of Amsterdam! If […]
End User Support Domains in Service Desk Console
In an enterprise organization, it is very common for a person to have a Specialist role in one support domain, but not in others. That doesn’t mean that this person can’t be covered for one or more services from those other support domains, though. To register a request on any of those services, the specialist […]
The Xurrent MSP Blog Series: ITSMs and MSPs The Ideal Partnership
I’ve been helping companies implement IT service management for two decades. That includes architecting and implementing more than 200 ITSM installations worldwide. Thus the grey hair :). I have worked with the big (legacy) names but more than half of those have been with Xurrent. I have worked with organizations from every industry, and been […]
Partner Announcement: SEQUAL consultancy
The 4me Partner Network continues to expand. Today, it is with great pride that 4me announces its partnership with SEQUAL consultancy. Headquartered in the Netherlands, SEQUAL consultancy helps organizations perform better by organizing and implementing Service Management processes. For years SEQUAL has been a partner to several of the largest Dutch companies, specializing in IT […]
Partner Announcement: ITConcepts
The 4me Partner Network continues to expand. Today, 4me is proud to announce its partnership with ITConcepts. For more than 20 years already, ITConcepts has been Switzerland’s leading IT service management specialist. Now ITConcepts is taking the lead again, entering a new phase in which the industry is shifting its focus from ITSM to SIAM […]