Category Archives: Problem Management
Introducing the Redesigned Inbox Console
The views of 4me’s Inbox console have undergone a major makeover. When specialists open their 4me inbox, they will initially not notice a major change. Their inbox still presents the assignments in a table layout. But they may notice the ability to switch to a new layout. The new layout offers multiple lines of information […]
More Date Range Filters
A few more date range filters have become available. These new filters have become available for the views and reports of the following record types: Requests Next target Problems Analysis target Releases, Changes, Tasks, Projects & Project Tasks Completion target SLAs, FLSAs & Contracts Start date Notice date Expiry date The new ‘Notice date’ filter, […]
Show Related Note in Time Entries
When someone has entered a value in the Time spent field of a request, problem or task and this person subsequently presses the Save button, then a new time entry gets generated for the amount of effort that was specified. Apart from specifying a time spent, the person may have also added a note to […]
Time Spent Required When Note Added
The rules that determine when the Time spent field of a request, problem, change task or project task becomes required have been adjusted. The objective of this adjustment is to ensure that people do not forget to specify how much time they have spent working on an assignment whenever it is likely that they have […]
Avoiding Duplicate Notes
When a specialist sets the status of a request to ‘Completed’, the Note field becomes required. The same thing happens, for example, when the status is set to ‘Waiting for…’ in a problem or task. But it happens fairly frequently that specialists add a note, save the record and then realize that they forgot to […]
Who Marked This as Urgent?
A system note now gets added whenever someone marks an assignment as urgent. The system note is inserted in the right sequential order in the Notes section of the request, problem, change task or project task. Such system notes tell others who it was that marked the assignment as urgent and when this was done. […]
Speeding Up the Problem Management Review
Problem managers periodically review the requests that 4me me has listed for them in the ‘Requests for Problem Identification‘ view. To help problem managers go through this list more quickly, 4me now automatically opens the next request after a problem manager has marked a request as reviewed by pressing the Reviewed button in the toolbar. […]
Show Team in My Inbox When Not Assigned to Me
A subtle usability feature has been added to the ‘My Inbox’ view. When this view is placed in the new multi-line layout, the value of the Team field is now displayed for each item that does not have a value in its Member field. This is helpful for people who act as the coordinator of […]
Reference Other Records
The Reference feature has become available in the Note fields of requests, problems, releases, changes, change tasks, projects and project tasks. This is an important usability feature that makes it possible for specialists to include references to other 4me records in their notes. It was already possible to insert the permalink of another 4me record […]