Category Archives: Service Management
Connect 24 Greatest Hits: Conference Highlights
Connect 24 has drawn to a close! We’ve had an incredible time meeting and getting to know the best minds in the ITSM industry, exploring what the future holds, and showing off the Xurrent platform. We’re sad to say goodbye to all of our new friends and connections, and to the city of Amsterdam! If […]
Putting Connect 24 into Practice: Launching Xurrent Enterprise Service Management Within Your Organization
One of Connect 24’s major keynotes, Unlocking Momentum: Navigating Enterprise Service Management with Xurrent, focuses on how companies can evolve their ITSM architecture into multi-tenant, cross-functional Enterprise Service Management (ESM). ESM, as exemplified by the Xurrent platform, connects all your departments in an efficient, streamlined structure that boosts overall productivity and service delivery. It’s truly […]
The Xurrent MSP Blog Series: ITSMs and MSPs The Ideal Partnership
I’ve been helping companies implement IT service management for two decades. That includes architecting and implementing more than 200 ITSM installations worldwide. Thus the grey hair :). I have worked with the big (legacy) names but more than half of those have been with Xurrent. I have worked with organizations from every industry, and been […]
ITSM Horizon 2020
4me is participating in the first 3D online ITSM Horizon conference, taking place September 30th and October 1st in both English and German. Attendees will have the opportunity to learn about the newest developments and trends in ITSM. 4me is one of the event’s premier sponsors, and we invite you to visit our interactive virtual […]
Automation Rules Triggered by SI Update
Automation rules are used to automatically update 4me records when specific conditions have been met. They are triggered by events, such as the creation of a request or task, or an update of a specific record. With this release, a new trigger option has been added. Automation rules can now be executed whenever the service […]
Indicating Disabled Service Offerings
In the View mode of a service offering, any request templates that have been disabled are displayed in a strike-through font, like this: Provide external hard disk drive. In the ‘Standard Service Requests’ section of the Service Offering form in Edit mode, this indication did not exist. This has now been aligned. To be able […]
Changes Are Now Workflows
Changes and change-related concepts in 4me are now renamed to workflows and workflow-related concepts. This means that the ‘Changes’ section of the Records console is now called ‘Workflows’, and ‘Change templates’ are now ‘Workflow templates’, amongst others. Although the term ‘change’ is common within IT organizations, it is much less common for support domains such […]
Retrospect 2021 – Controlled Growth
As the new year ushers in, this is a great time to look back at what will go down in the books as another incredibly strong year for 4me. The first indication of this already came in January, when it was clear that 4me would be recognized with the Gartner Peer Insights Customers’ Choice distinction […]
Getting Ready for 4me Connect 2017
This year’s 4me Connect event is set to be even better than last year’s. Already, more people have signed up and the agenda is overflowing with topics that are guaranteed to inspire.