Category Archives: SIAM
More Flexible Account Trust Options
In the ‘Account Trusts’ section of the Settings console, a person with the Account Administrator role can define how different organizations can work together in Xurrent. The options for assigning workflow tasks and project tasks to key contacts and specialists from another organization have been adjusted. It is now possible for organizations to specify more […]
Applied Knowledge Articles Stored Per Account
A subtle but for knowledge management important change has been made to the way knowledge articles are stored within a request. One of the strengths of Xurrent® is the ease of assigning requests to teams of other, trusted accounts. Just as some other information of those requests, which can differ depending on the account from […]
ITSM Horizon 2020
4me is participating in the first 3D online ITSM Horizon conference, taking place September 30th and October 1st in both English and German. Attendees will have the opportunity to learn about the newest developments and trends in ITSM. 4me is one of the event’s premier sponsors, and we invite you to visit our interactive virtual […]
Partner Announcement: ITConcepts
The 4me Partner Network continues to expand. Today, 4me is proud to announce its partnership with ITConcepts. For more than 20 years already, ITConcepts has been Switzerland’s leading IT service management specialist. Now ITConcepts is taking the lead again, entering a new phase in which the industry is shifting its focus from ITSM to SIAM […]
4me for Enterprise Service Management at Vitality
4me, and its UK partner Revo 4me Services, is now providing Enterprise Service Management (ESM) in the cloud to leading health insurer VitalityHealth. The 4me service integrates with multiple IT suppliers and service providers within Vitality, and systems provided from their parent company, Discovery. 4me’s unique Service Integration and Management (SIAM) capabilities enable Vitality to […]
4me Secures $1.65M Seed Investment
Palo Alto, California, February 21, 2018 – 4me, a startup dedicated to improving the success of selective outsourcing, has secured $1.65 million in seed funding from Storm Ventures.
4me Recognized as Rising Star in 2020 ISG Report
In a recent research report Information Services Group (ISG), a leading analyst firm, names 4me as the rising star in Service Integration and Management (SIAM), also known as multi-provider management or multi-sourcing. The report focuses on the German market, a market that from a tooling perspective is similar in maturity to other European markets such as […]
Andy Richardson Joins 4me
Another one of the world’s most experienced service management experts has joined 4me. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at 4me. In his role as Service Management Architect, Andy’s primary focus will be partner enablement. That is where his 20-plus years of […]
4me Receives SERVIEW CERTIFIEDTOOL Award for Service Management
We are excited to announce that 4me has received the “SERVIEW CERTIFIEDTOOL” award. SERVIEW, an independent consulting firm headquartered near Frankfurt in Germany, helps organizations define their technology needs and provides staff training in industry standards.