Category Archives: Workflow Management
Maintenance Windows
A maintenance window is a recurring period of time designated in advance, during which preventive maintenance that could cause disruption of a service may be performed. It is now possible to define such maintenance windows and relate them to specific service instances. A new Maintenance window field has been added to the Service Instance form. […]
Workflow Automation Rules
It was already possible to create automation rules on workflow templates, but so far only at the task level. Now it is also possible to create automation rules on workflows and workflow templates at the workflow level. This enables an organization to add automation that is triggered whenever a field is updated on the workflow, […]
Workflow Control: Exception Flows
At some point a task in a workflow either fails, or succeeds. When it succeeds, the workflow continues. When it fails, the status of the workflow changes to ‘Progress Halted’, and the workflow is often canceled manually by setting it to ‘completed’. It is now possible to create an exception flow within a workflow. This […]
Workflow Control: Rework Loops
When a task of a workflow cannot be completed – for example when an approval task is rejected – the workflow comes to a stop, with its status set to ‘Progress Halted’. Using automation rules, it was already possible to reset the status of tasks, or of the workflow itself. Now it is possible to […]