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Blog
Support ID Visibility
The Support ID field is available in each person record. This field is used by support organizations to enter a number or code that service desk analysts can ask for when someone contacts the service desk. It essentially provides the answer to a simple challenge question. If the end user is able to provide this […]
Reactivating an Expired Agreement or Contract
It is now possible to reactivate an expired SLA, first line support agreement or contract. This makes it possible to temporarily expire an agreement, or to activate a contract again after its status was accidentally set to ‘Expired’.
4me at SMD2018 in the Netherlands
The Service Manager Dag (March 22nd, 2018) in Den Bosch is one of the leading Service Management events in the Netherlands. The networking and education day is organized by KNVI and was attended by more than 500 people last year.
4me at SDI18
This years annual SDI Conference and Awards event will take place from the 12th to the 14th of March at the Hilton Birmingham Metropole, Birmingham. It is a fantastic opportunity to network with many of the service management industry’s finest people.
Google Cloud Identity Integration
A few months ago, we announced 4me’s Google Analytics integration. Today we are pleased to let you know that Google has prepared a standard integration that allows users to sign in to 4me with their Google Cloud credentials. This makes it easy for organizations that use Google Cloud Identity as their IdP solution to activate […]
Expiry Date in Agreement and Contract Views
The Expiry Date column has been added to the views of SLAs, first line support agreements and contracts. This column is primarily intended to provide an easy way to look up the agreements and contracts that are about to expire.
4me Secures $1.65M Seed Investment
Palo Alto, California, February 21, 2018 – 4me, a startup dedicated to improving the success of selective outsourcing, has secured $1.65 million in seed funding from Storm Ventures.
Training Progress Bar
A helpful usability feature has been added to the 4me Learning Center. The online 4me training exercises have all gotten a progress indicator. This should give trainees an idea of the progress they have made.