It is that time of year when we look back at the previous 12 months. Obviously, a major milestone has been the name change to 4me. But let’s focus here on the availability of the service, as well as the enhancements that have been delivered. Those are, after all, what our customers value most.
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Blog
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Cor Winkler Prins
A New Name
Palo Alto, California, January 04, 2018 – ITRP has changed its name to 4me. The evolution of the service management industry beyond IT was the prime driver behind this name change.
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Cor Winkler Prins
Track Self Service Usage with Google Analytics
The standard integration with Google Analytics is now available. This integration allows support organizations to track and report on their 4me Self Service traffic using the advanced web analytics service offered by Google.
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Cor Winkler Prins
New Team Is Not Responsible
Let’s say that there is an issue with the production environment of the Sales Tracking application service. The specialist who is working on the incident has determined that there is something wrong with the infrastructure..
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Cor Winkler Prins
Faster Images
You may have already noticed that the inline images that people have included in their notes load much faster. That is especially true for large images.
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Cor Winkler Prins
Savaco to Deliver ESM and Digital Transformation in Belgium with 4me
Savaco is an IT service company specializing in solutions with impact. The company is based in Kortrijk, Belgium, and focuses on several IT solution areas: ICT infrastructure, CAD, PLM & IoT software and business productivity solutions. Helping organizations to optimize and automate their processes, as well as enabling them to efficiently collaborate with their providers, […]
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Cor Winkler Prins
Decline and Forward with Mentions
Mentions have become so popular that people expect this functionality to be available whenever they are adding a note to an assignment. That is why Mentions are now also available in the dialog window that pops up after you press the Decline or Forward button in the toolbar.
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Cor Winkler Prins
Broadcasts for Service Desk Analysts
Because service desk analysts often spend most of their time in the Service Desk console, they may not see the broadcasts that are intended for them. Also, when they are assisting someone, it would help if they could see the broadcasts that are relevant for this user.
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Cor Winkler Prins
Impressions from 4me CAB 2017
This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from 4me’s developers.