After a request has been declined, it is automatically reassigned. The request is returned to the team coordinator when it was declined by a specialist who works for a team that has an active coordinator. The team coordinator may subsequently need to decline the request as well to ensure that it is returned to the […]
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Blog
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Cor Winkler Prins
System Notes
There are some notes that 4me adds automatically to requests. For example, when a change is successfully completed, a note is added to each request that is linked to the change to inform the requesters that the change has been implemented. What is new is that it has become easier to distinguish these system notes […]
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Cor Winkler Prins
New Request Icon
End users will see a different icon for the request templates in their Self Service search results. The intent of the new icon is to signal more clearly that selecting a request template from the list of search results will open a new request.
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Cor Winkler Prins
Number of Matches
When 4me presents a list of suggestions, this list is limited to 40 records. When more than 40 records match the value in the Search box, 4me now shows the total number of matches.
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Cor Winkler Prins
Faster File Uploads
4me is, by far, the fastest enterprise service management application. The response times offered by the 4me service around the globe allow support specialists to work more efficiently. This not only eliminates frustration; it also increases the support organization’s overall productivity.
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Cor Winkler Prins
In Transit
It rarely happens that a status option gets added, but several customers have indicated that the status ‘In Transit’ is useful for configuration management.
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Cor Winkler Prins
Recently Selected Change Templates
Change managers are going to appreciate this usability improvement. When someone starts to register a new change and selects a change template, 4me is now going to remember this selection. The benefit is that the next time the change manager needs to create a change, the template is presented in the ‘Recent Selections’.
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Cor Winkler Prins
Editing Tasks within a Popup
When you open a change or project in View mode and you click on a task within the small Gantt chart that is presented at the bottom of the screen, this task is presented in a popup over the change or project. If you have the access rights to edit this task, you can then […]
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Cor Winkler Prins
4me Welcomes Wouter Wyns
It is my great pleasure to announce that Wouter Wyns has joined the 4me team as Service Management Architect. His primary responsibility is the success of 4me customers. He will use his more than 20 years of service management experience to guide 4me partners and their customers through the more difficult steps of their implementation […]