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Blog
Savaco to Deliver ESM and Digital Transformation in Belgium with 4me
Savaco is an IT service company specializing in solutions with impact. The company is based in Kortrijk, Belgium, and focuses on several IT solution areas: ICT infrastructure, CAD, PLM & IoT software and business productivity solutions. Helping organizations to optimize and automate their processes, as well as enabling them to efficiently collaborate with their providers, […]
Decline and Forward with Mentions
Mentions have become so popular that people expect this functionality to be available whenever they are adding a note to an assignment. That is why Mentions are now also available in the dialog window that pops up after you press the Decline or Forward button in the toolbar.
Broadcasts for Service Desk Analysts
Because service desk analysts often spend most of their time in the Service Desk console, they may not see the broadcasts that are intended for them. Also, when they are assisting someone, it would help if they could see the broadcasts that are relevant for this user.
Impressions from 4me CAB 2017
This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from 4me’s developers.
Declining Requests Up the Assignment Trail
After a request has been declined, it is automatically reassigned. The request is returned to the team coordinator when it was declined by a specialist who works for a team that has an active coordinator. The team coordinator may subsequently need to decline the request as well to ensure that it is returned to the […]
System Notes
There are some notes that 4me adds automatically to requests. For example, when a change is successfully completed, a note is added to each request that is linked to the change to inform the requesters that the change has been implemented. What is new is that it has become easier to distinguish these system notes […]
New Request Icon
End users will see a different icon for the request templates in their Self Service search results. The intent of the new icon is to signal more clearly that selecting a request template from the list of search results will open a new request.
Number of Matches
When 4me presents a list of suggestions, this list is limited to 40 records. When more than 40 records match the value in the Search box, 4me now shows the total number of matches.
Faster File Uploads
4me is, by far, the fastest enterprise service management application. The response times offered by the 4me service around the globe allow support specialists to work more efficiently. This not only eliminates frustration; it also increases the support organization’s overall productivity.