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Blog
New Request Icon
End users will see a different icon for the request templates in their Self Service search results. The intent of the new icon is to signal more clearly that selecting a request template from the list of search results will open a new request.
Number of Matches
When 4me presents a list of suggestions, this list is limited to 40 records. When more than 40 records match the value in the Search box, 4me now shows the total number of matches.
Faster File Uploads
4me is, by far, the fastest enterprise service management application. The response times offered by the 4me service around the globe allow support specialists to work more efficiently. This not only eliminates frustration; it also increases the support organization’s overall productivity.
In Transit
It rarely happens that a status option gets added, but several customers have indicated that the status ‘In Transit’ is useful for configuration management.
Recently Selected Change Templates
Change managers are going to appreciate this usability improvement. When someone starts to register a new change and selects a change template, 4me is now going to remember this selection. The benefit is that the next time the change manager needs to create a change, the template is presented in the ‘Recent Selections’.
Editing Tasks within a Popup
When you open a change or project in View mode and you click on a task within the small Gantt chart that is presented at the bottom of the screen, this task is presented in a popup over the change or project. If you have the access rights to edit this task, you can then […]
4me Welcomes Wouter Wyns
It is my great pleasure to announce that Wouter Wyns has joined the 4me team as Service Management Architect. His primary responsibility is the success of 4me customers. He will use his more than 20 years of service management experience to guide 4me partners and their customers through the more difficult steps of their implementation […]
New Task Template Warnings
To ensure that change managers do not unintentionally affect a change template when they update a task template, they are now warned when this could happen. A warning is displayed when a change manager opens a task template in Edit mode and this task template is part of one or more change templates.
More Enhancements for Change Managers
Change managers have provided some useful feedback that has helped us perfect the Gantt Chart interface they use to plan their changes. The results are the following 3 usability improvements: