To ensure that change managers do not unintentionally affect a change template when they update a task template, they are now warned when this could happen. A warning is displayed when a change manager opens a task template in Edit mode and this task template is part of one or more change templates.
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Blog
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Cor Winkler Prins
More Enhancements for Change Managers
Change managers have provided some useful feedback that has helped us perfect the Gantt Chart interface they use to plan their changes. The results are the following 3 usability improvements:
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Cor Winkler Prins
Self Service Search Optimization
4me continuously learns from the searches that people perform. Search phrases that were previously used by others are suggested only when there is a fuzzy match with what has been entered in the Search box. And by keeping track of how often a phrase has been used to successfully find a service, knowledge article or […]
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Cor Winkler Prins
OneLogin Integration Supports JIT Provisioning
OneLogin has enhanced its 4me single sign-on integration to support the Just-in-Time (JIT) End User Access Provisioning functionality of the 4me service.
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Cor Winkler Prins
Encrypted Data At Rest
The production environment of the 4me service was recently migrated to an entirely new infrastructure. The QA environment has already been running on an identical infrastructure for several months to proof the quality of its architecture.
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Cor Winkler Prins
Improved Change Management Interface
The interface that change managers use to manage their changes has drastically improved. With this new interface, change managers can plan a change using a graphical representation (a Gantt chart) of the implementation plan.
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Cor Winkler Prins
Open a New Request for an Asset
When a specialist is reviewing a Configuration Item (CI) record in 4me, there is now a quick way to open a new request for this CI. By clicking on the Actions button in the toolbar and selecting the ‘Relate to New Request’ option, a new request is opened.
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Cor Winkler Prins
4me Increases its Commitment to Developing UK and Ireland Markets
Palo Alto, California, July 05, 2017 – 4me, Inc., an innovative service management solution provider focussed on Service Integration and Management (SIAM), has increased its resources by appointing a Business Development lead for the UK and Ireland. Andrew Smith joins with over 20 years experience gained in the EMEA region at vendors like Hornbill, Numara, […]
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Cor Winkler Prins
Andrew Smith Joins 4me
Today, Andrew Smith joins the team as Business Development Director for the U.K. and Ireland. This role gives Andrew the responsibility for growing 4me’s customer and partner base in the region off the north-western coast of continental Europe.