Organizations with operations in Denmark are now able to benefit from the premium service management features that 4me offers without having to waste any time on translations.
/XURRENT
Blog
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Cor Winkler Prins
Send Inline Images to 4me by Email
When you send an email to 4me to open a new request, or when you reply to an email notification that your received from 4me, the text in the body of your email gets added as a new note. When you included images within the body of your email, 4me used to attach these images […]
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Cor Winkler Prins
Inspect Inbound Email
The ‘Inbound Email’ section has been added to the Settings console. If you are an account administrator, you can use this section to review the email that people send to your organization’s 4me account.
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Cor Winkler Prins
A Useful New Feature for Service Desk Analysts
A minor, but helpful, usability feature has been added to the Service Desk console. After selecting a user in the left pane of the Service Desk console, the service desk analyst sees the user’s services and configuration items in the right pane. One of these services or configuration items can be selected to start the […]
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Cor Winkler Prins
Two More Change Calendar Enhancements
4me’s Change Calendar has been improved again. These enhancements were introduced specifically for organizations that implement hundreds of changes each week. When they open their Change Calendar without any filtering, the sheer number of planned implementations can be a little overwhelming. So, we made sure that the Change Calendar automatically tries to limit this to […]
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Cor Winkler Prins
New Email Template Variables
The following two variables have been made available for use in the email templates that 4me uses to generate notifications concerning requests:
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Cor Winkler Prins
4me in Korean (한국어)
Because more and more end-users and support specialists in South Korea are using 4me, the service has been translated into Korean. That means that they can all switch their language preference to Korean (한국어). When they do that, all headers, field labels, field options, etc. will be presented in Korean.
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Cor Winkler Prins
4me Appoints Laurens Pit as CTO
As 4me continues to grow, so does its organizational structure. Today it is my great pleasure to announce that Laurens Pit has taken on the role of 4me’s Chief Technology Officer.
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Cor Winkler Prins
4me in Polish
Because there are more and more 4me users in Poland, we decided to make the full 4me interface available in Polish. End users were already able to use 4me Self Service in Polish, but now Polish support specialist can also set their language preference to ‘polski’.